WPS Operator

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you. If you have any inquiries, please contact [email protected]

What can MEEZA offer you?

• MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
• MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
• MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
• MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
• MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
• MEEZA offers market-leading benefits packages.

Important Steps to follow:

• Kindly submit your applications only against those positions where your skills and expertise match our requirements.
• Applications that are submitted without a Job Title (Position) in the subject cannot be processed.

WPS Operator + -

The primary responsibilities of the WPS Operator:

Administrative Responsibilities:

• Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure know-how and expertise is passed on to qualified candidates.

Functional Responsibilities:

• Provide technical support and troubleshooting for end-user devices, software applications, and workplace technologies to ensure smooth and efficient operations.
• Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and mobile devices, ensuring they are up to date and in compliance with security policies.
• Collaborate with cross-functional teams, such as technical support, infrastructure, and applications teams, to resolve complex technical issues and provide effective solutions to end-users.
• Resolve or escalate customer reported Incidents and Service Requests assigned to the Workplace Services team.
• Backlog management to ensure timely resolution of Incidents and Service Requests.
• Assist in the implementation and deployment of workplace technology solutions, including software updates, patches, and system upgrades, ensuring minimal disruption to end-user productivity.
• Participate in the creation and maintenance of technical documentation, including user guides, knowledge base articles, and standard operating procedures (SOPs), to facilitate self-service and efficient troubleshooting.
• Stay updated on emerging workplace technologies, industry trends, and best practices, recommending and implementing innovative solutions to enhance end-user experience and productivity.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.

Experience:

• 2-3 years of experience as an onsite IT support engineer – desktop support.

Skills and Requirements:

• In-depth knowledge of computer hardware, software, operating systems, and network systems for diagnosing and resolving technical issues.
• Hardware Troubleshooting: The ability to troubleshoot and repair hardware components such as desktops, laptops, printers, and peripherals.
• Software Troubleshooting: Proficiency in diagnosing and resolving software-related problems, including operating system issues, application errors, and driver conflicts.
• Networking Skills: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues.
• Security Awareness: Knowledge of IT security best practices to ensure data protection and prevent security breaches.
• Customer Service: Excellent interpersonal and communication skills for effectively assisting end-users and providing a positive customer experience.
• Documentation: Maintaining accurate records of support requests, troubleshooting steps, and solutions for tracking and improving IT support.
• Time Management: Efficiently managing time and prioritizing tasks to meet service level agreements (SLAs) and minimize downtime for end-users.
• Adaptability: The ability to adapt to new technologies and stay updated on emerging trends in the IT field.
• Team Collaboration: Collaboration with other IT professionals and departments to address complex issues and support IT projects.
• Remote Support: Familiarity with remote support tools and techniques for supporting remote users when necessary.
• Certifications: Relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or vendor-specific certifications.
• Experience with Active Sync and mobile device support.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.