X Center Store Associate

Benefits:

• Employee discounts

Job Summary The X Center Store Associate is responsible for delivering an exceptional retail experience while driving merchandise sales and supporting the overall guest experience within M1 Concourse’s X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining a visually appealing and organized store environment. During lower-volume periods, the Store Associate cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue check-ins, reservations and general inquiries. The X Center Store Associate shall represent M1 Concourse with the highest level of professionalism and decorum.

Job Responsibilities

• Answers incoming phone calls and directs inquiries appropriately.
• Assists guests with apparel sizing, product features and purchase decisions.
• Assists guests with general venue information and event-related inquiries.
• Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.
• Assists with physical inventory counts, cycle counts and inventory audits.
• Cross-trains and provides Host and Concierge support during lower-volume periods.
• Engages visitors proactively to identify merchandise needs and recommend products.
• Ensures adherence to company policies, operational procedures and safety requirements.
• Maintains a guest-first mindset and contributes to a culture of hospitality and teamwork.
• Maintains accurate cash handling procedures and payment processing standards.
• Maintains awareness of current merchandise offerings, promotions, memberships and venue events.
• Maintains cleanliness, organization and presentation standards throughout the retail environment.
• Maintains visually appealing displays and merchandising presentations in accordance with company expectations.
• Processes retail transactions accurately using point-of-sale systems.
• Receives, tags, prices and organizes incoming merchandise.
• Reconciles registers and daily sales transactions at the conclusion of each shift.
• Restocks merchandise, replenishes inventory and maintains appropriate stock levels.
• Supports promotional events, product launches and special hospitality experiences.
• Welcomes guests and provides exceptional customer service throughout the retail experience.
• Performs all other duties as may be required and assigned.