Yardi Support Specialist

Company

Our client is a privately held real estate technology consulting firm headquartered in Southern California. Founded in 2010, the company partners with commercial real estate owners, developers, investors, operators, and property managers to implement, optimize, and support enterprise software platforms that improve operational efficiency, financial reporting, and business performance.

Known for its consultative, high-touch approach and long-standing client relationships, the firm provides implementation, advisory, business process improvement, reporting, data management, and systems integration services across a variety of enterprise real estate technology platforms. Consultants work directly with executive leadership and operational stakeholders to deliver practical technology solutions supporting accounting, development, construction, asset management, and property operations.

Position

This professional will have hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the “go-toˮ systems person on your team.

You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.

Responsibilities

• Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
• Manage advanced support requests through the ticketing system, including
• root-cause analysis, documentation of findings, timely resolution, and clear client communication
• Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
• Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
• Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution
• Maintain documentation, including standard fixes, support procedures,
• client-specific processes, and knowledge base articles
• Provide status updates, risks, and recommendations to project management, senior management, and clients as needed

Qualifications

• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
• Ability to troubleshoot Yardi issues beyond basic front-end user questions.
• Understanding of real estate operations, commercial property management, accounting workflows, or related business processes
• Experience supporting end users, documenting issues, and communicating solutions clearly
• Ability to manage multiple support requests and priorities in a client-facing environment
• Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
• Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role
• Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST, as needed