YMCA Membership Service Representative

Overview

Join our vibrant community as a YMCA Membership Service Representative! In this dynamic role, you will be the friendly face and helpful voice that welcomes members and guests, ensuring they have a positive experience from the moment they walk through our doors. Your enthusiasm and professionalism will foster a welcoming environment, promote membership engagement, and support the overall safety and well-being of everyone in our facility. This paid position offers an exciting opportunity to develop your customer service skills while contributing to a community-focused organization dedicated to health, fitness, and youth development.

Duties

• Greet members and guests warmly, providing excellent customer service and assistance with membership inquiries
• Process membership registrations, renewals, cancellations, and cash transactions accurately using POS systems
• Manage guest services including check-ins, facility tours, and answering questions about programs and events
• Support event management by coordinating facility bookings, setting up event spaces, and assisting with outdoor or indoor activities
• Enforce safety protocols such as manual handling procedures, first aid response, CPR certification adherence, and safety protocol compliance
• Handle conflict management professionally by resolving member concerns or disputes promptly and effectively
• Assist with retail sales of merchandise or program materials to promote community engagement

Qualifications

• Experience working with children in educational, recreational, or childcare settings is highly desirable
• Background in events management or hospitality enhances your ability to coordinate activities smoothly
• Knowledge of conflict management techniques ensures a positive environment for all participants
• First aid and CPR certifications are required; ongoing training provided if necessary
• Previous experience at an event venue or in food service is advantageous for managing diverse activities
• Ability to perform heavy lifting and manual handling safely during setup or cleanup of events or outdoor work tasks
• Strong customer service skills with excellent communication abilities for public speaking and guest interactions
• Familiarity with POS systems, cash handling procedures, and basic math skills for processing transactions

Our team values energetic individuals who thrive in lively environments! If you’re passionate about community service, enjoy working outdoors or in active settings, and are committed to safety protocols—this is the perfect role for you. Join us in making a difference every day!

Pay: $10.00 per hour

Work Location: In person