Youth Client Services Officer – Darwin

Youth Client Services Officer – Darwin

Darwin | Full-time | $71,919.98 - $86,284.74

This is an identified position for an Aboriginal and/or Torres Strait Islander person and is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and section 57 of the Anti-Discrimination Act 1996 (NT).

Make a difference for young people and their families

Are you passionate about supporting Aboriginal young people and making a meaningful difference in the justice system?

NAAJA is looking for a Youth Client Services Officer to join our Darwin Criminal Law team. This is an opportunity to work directly with clients, lawyers, families, community organisations and other services to help Aboriginal young people navigate the justice system and access the support they need.

What you’ll be doing

Working alongside our Youth Criminal Law team, you’ll play an important role in supporting clients both in Darwin and, when required, in remote communities.

Your day will be varied and may include:

• Attending Darwin prison and juvenile detention facilities to meet with clients and provide support, information, referrals and follow-up.
• Helping young people and their families understand and navigate services and support available to them.
• Supporting lawyers and social workers by communicating with clients and gathering relevant information.
• Helping develop bail proposals, including arranging accommodation and transport.
• Connecting clients with services such as emergency accommodation, rehabilitation, community corrections and other support agencies.
• Driving and providing transport to clients and their families where required, including for court, appointments, accommodation, repatriation and other client-related needs.
• Preparing court lists, organising files and supporting duty lawyer and bush court services.
• Building strong relationships with Aboriginal communities and service providers.
• Travelling to remote communities to support circuit court services when required.

About you

You’ll bring a strong understanding of Aboriginal culture and society, along with an understanding of the issues Aboriginal people experience within the criminal justice system.

We’re looking for someone who:

• Builds respectful and trusting relationships with Aboriginal young people, families and communities.
• Communicates confidently and respectfully with clients and a wide range of stakeholders.
• Has a genuine commitment to providing high-quality client service.
• Can work independently, use initiative and manage competing priorities.
• Works well as part of a small and supportive team.
• Has experience with administration, data entry, email and file management.
• Can develop relationships and networks with other agencies and community services.
• Is willing and able to travel to remote communities when required.
• Is confident driving and providing transport to clients when required.

A current Northern Territory C Class driver's licence and the ability to obtain an Ochre Card are required.

Why join NAAJA?

NAAJA is a leading Aboriginal legal service providing legal assistance and justice services to Aboriginal and Torres Strait Islander people across the Northern Territory. You’ll join a team committed to providing quality services to clients while working towards positive, long-term change in the justice system.

We offer:

• Competitive salary ($71,919.98 - $86,284.74)
• Salary packaging up to $18,550 tax free
• 6 weeks annual leave with 17.5% loading,
• 3 weeks personal leave and cultural leave more in accordance with Enterprise Agreement
• Professional development opportunities
• The opportunity to work alongside experienced legal and client service professionals
• Meaningful work supporting Aboriginal clients, young people and communities.

Make your impact at NAAJA

If you’re someone who is passionate about working with Aboriginal young people, understands the importance of culturally safe client services and wants a role where no two days are the same, we’d love to hear from you.

How to Apply

Applicants for this position must submit:

• A current resume; and
• A cover letter addressing the essential criteria outlined under What We’re Looking For.

For enquiries, please contact [email protected].

**Please note: Applications submitted via email will not be accepted. **

Applications close: 12 October 2026