Youth Connect Worker

• Permanent Part-time position | 22.8 hours per week
• Casual opportunities available
• Salary: $41.45 per hour + Super + not-for-profit salary packaging benefits
• Location: Townsville QLD 4810
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join the team at Townsville Youth Foyer, a unique program that combines safe accommodation with support, coaching and opportunity for young people aged 16-25. The program helps young people build the confidence, skills and independence needed to create brighter futures through education, training and employment.

As a Youth Connect Worker, you'll be a positive and consistent presence in the lives of young people, helping create a safe, welcoming environment where they can thrive. Whether you're providing support during the night, building connections with residents, or helping maintain a stable and supportive community, your work will have a lasting impact.

You'll join a passionate and experienced team that believes in young people's potential and celebrates their successes every step of the way.

This service operates 24 hours a day, 7 days a week across a rotating roster. We are currently seeking candidates with availability to work Wednesday, Thursday and Sunday night shifts.

Your key responsibilities will be to

• Build positive relationships with young people and provide a safe, supportive and welcoming environment.
• Support residents during overnight shifts and respond to issues as they arise.
• Encourage young people to stay engaged with education, training, employment and personal goals.
• Provide practical support with day-to-day living while promoting independence and confidence.
• Complete case notes, handovers and incident reporting in line with organisational requirements.
• Work collaboratively with colleagues and external services to achieve positive outcomes for young people.
• Maintain a safe residential environment and respond appropriately to risks, incidents and wellbeing concerns.

Requirements for success

• Experience working with young people in youth work, community services, residential care, homelessness, housing or a similar setting.
• Ability to build positive relationships and engage effectively with young people from diverse backgrounds.
• A calm, resilient approach and confidence responding to challenging situations.
• Strong communication skills and the ability to work both independently and as part of a team.
• A commitment to creating safe, inclusive and supportive environments for young people.
• Availability to work overnight shifts, particularly Wednesday, Thursday and Sunday nights.
• Current First Aid and CPR Certificate, or willingness to obtain prior to commencement.
• Current Driver's Licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you