Youth Workforce Coordinator

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent, managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

JOB DESCRIPTION:

PHMC, a large non-profit public health institute, serves as the administrative entity for the City of Philadelphia Office of Children and Families Out-of-School Time Program (OCF OST). In this role, PHMC manages a network of approximately 60 organizations operating more than 160 OST programs throughout the City. The OCF OST Program serves approximately 9,500 youth in grades K-12 within a variety of settings. OCF demands high-quality OST programming that improves life skills, increases academic engagement, and prepares youth for higher education and employment.

The OST Youth Workforce Coordinator supports participation in career-connected learning experiences for youth enrolled in the OCF-funded Out-of-School-Time high school programs. This role implements systems across funded provider agencies to ensure timely, accurate payment of youth stipends and completion of required documentation to support youth work site placements, including agreements, clearances, and youth W-9s. In addition, the workforce coordinator will facilitate successful Career Connected Learning (C2L) experiences by working with OST provider agencies to resolve questions or emergent concerns. The Youth Workforce Coordinator will support system efficiency by identifying opportunities to align processes and materials with those developed by C2L partners and will generate reports to support the creation of system-wide datasets on C2L participation. The Youth Workforce Coordinator collaborates with members of the OST operations and program teams. The Youth Workforce Coordinator is the primary point of contact with vendors associated with youth payment and clearances. This position requires office- and field-based activities and reports to the OST Senior Operations Manager.

RESPONSIBILITIES:

• Facilitate youth participation in C2L experiences by ensuring the completion of W-9’s and clearances, as needed
• Ensure the completion of clearances for worksite supervisors
• Maintain and enhance the tracking system used to monitor the completion of the C2L placement process, including worksite placement, worksite agreement status, youth clearance status, and worksite supervisor clearance status
• Serve as the liaison with PHMC accounting and HR departments to support student payment tracking, issuing 1099s, and review of clearances.
• Provide system navigation support to youth, worksite supervisors, and OST providers to resolve questions and emergent issues
• Use reports, tracking tools, and targeted communications to ensure OST operations and program staff have access to relevant information on C2L activity status
• Timely and accurate data entry to ensure up-to-date information is available in the data systems used for C2L operations
• Issue and monitor the execution of worksite agreements
• Issue payment requests to youth stipend vendor to ensure timely and accurate payment of youth stipends
• Support resolution of issues associated with youth debit cards
• Prepare quantitative and narrative content to support regular and ad hoc reporting
• Perform other OST-related duties or special projects as directed by supervisor
• Analyze individual, segmented, and aggregate operations data to identify trends and generate recommendations to improve CCL-related activities
• Participate in community events, conferences, and trainings
• Typical duties will occur Monday-Friday between 9:00 am and 5:00 pm

SKILLS:

• Knowledge of administrative principles and practices related to contracts, invoicing, and payment systems
• Excellent customer service and interpersonal skills – experience effectively engaging with youth is highly preferred
• Knowledge of the principles, practices, and methods of youth workforce development
• Excellent oral and written communication skills
• Highly organized
• Ability to work independently
• Ability to meet deadlines
• Technologically proficient, specifically in Microsoft Word, Excel, PowerPoint, and Outlook, with capacity to utilize data management systems; advanced skills in Excel preferred
• Experience working in a fast-paced environment with flexibility and adaptability in work style and schedule
• Investigative, administrative, documentation, compliance, data, and problem-solving skill sets are highly desirable

EXPERIENCE:

• Minimum three (3) years of administrative or operations experience working with organizations serving children and youth.
• Experience working with contracts, fiscal tracking, and customer relationship management.
• Experience with career preparation or workforce programming for youth, teens, and opportunity youth.

EDUCATION REQUIREMENT:

• Bachelor’s degree in education, public health, public policy, youth development, or a related field in program management. Master’s degree preferred.

PHMC is an Equal Opportunity and E-Verify Employer

Experience

Required

• Experience with career preparation or workforce programming for youth, teens, and opportunity youth.
• Experience working with contracts, fiscal tracking, and customer relationship management.
• 3 year(s): Minimum three (3) years of administrative or operations experience working with organizations serving children and youth.

Education

Required

• Bachelors or better in Public Health or related field

Skills

Preferred

• Microsoft Office Suite
• Attention to Detail
• Organized
• Customer Service

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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