YWCA Immigrant Services Coordinator

IMMIGRANT SERVICES COORDINATOR

Department:

YWCA La Voz Latina

Reports to:

Director of Immigrant Services

Job Summary

The Immigrant Services Coordinator supports the Director of Immigrant Services in coordinating department operations and cross-program activities for the Immigrant Family Resource Program (IFRP), Illinois Welcoming Center (IWC), and New Americans Initiative (NAI). The position supports community partnerships, communications, reporting, and onboarding; takes the lead in vetting, planning, scheduling, and documenting outreach opportunities; coordinates staff participation and materials; and provides direct client-service coverage when needed.

Program Coordination Responsibilities

IFRP: Support outreach, education, and access to public benefits for eligible immigrant and refugee families with limited English proficiency. As needed, assist with applications, interpretation, referrals, follow-up, and informational presentations in accordance with program standards.

IWC: Support culturally and linguistically responsive information and referral, service coordination, and holistic case-management activities. Assist staff with outreach, workshops, documentation, referrals, and direct client services when coverage or additional support is needed.

NAI: Coordinate program logistics with the Director and instructor, including class promotion, student inquiries and registration, schedules, and other required records, and support for curriculum and program-deliverable tracking.

Minimum Requirements

· Bachelor’s degree in human services, social work, nonprofit management, communications, or a related field preferred; equivalent consideration will be given to candidates with at least three years of progressively responsible, relevant professional experience.

· Experience as team lead or supervisor, assigning tasks or responsibilities to team members

· Bilingual proficiency required (English and Spanish preferred); ability to communicate effectively with individuals from diverse linguistic and cultural backgrounds.

· Strong organizational, project-coordination, time-management, and prioritization skills, including the ability to manage multiple deadlines and details.

· Strong verbal and written communication skills, including public speaking and professional correspondence.

· Sound judgment and the ability to evaluate outreach opportunities, identify operational needs, and make recommendations to the Director.

· Working proficiency with common office software, databases, virtual meeting platforms, and social media tools.

· Ability to maintain confidentiality and accurate records and to handle sensitive client and program information appropriately.

· Current Illinois driver’s license, valid vehicle insurance, and reliable transportation for travel throughout the service area.

· Ability to work on occasionally approved evenings or weekends for outreach activities.

· Ability to lift up to 30 pounds and sit, stand, bend, and move event materials as needed.

Essential Job Functions

Director and Department Support

· Maintain regular communication with the Director and program staff regarding outreach, operational needs, emerging issues, service trends, and progress toward program goals.

· Assist the Director with annual and ongoing program planning, implementation, monitoring, and adjustment of goals, workflows, and activities in accordance with contracts, program plans, standards, and available budgets.

· Assist the Director in managing staff. Is main point of contact when Director is out of the office.

· Coordinate cross-program projects, meetings, schedules, and follow-up tasks assigned by the Director.

· Support onboarding and orientation of new staff and assist with identifying relevant in-person and virtual professional development opportunities.

· Monitor relevant changes in community resources and local, state, and federal policies; share timely, reliable information with the Director and team.

Communications, Records, and Client Support

· Support department communications and social media by responding or routing incoming messages, developing and scheduling approved content, and sharing program announcements and outreach highlights.

· Maintain accurate, timely, and confidential program records, databases, client files, outreach documentation, and other information required for reporting and site visits.

· Provide information and referrals to immigrant families and route documentation to the appropriate program staff for follow-up and data entry.

· Provide case-management, benefits-navigation, interpretation, and translation support for IFRP and IWC clients when assigned or when coverage is needed.

· Provide services in a culturally responsive, trauma-informed, and client-centered manner, following confidentiality requirements and organizational policies.

· Maintain an organized inventory of programs, training, outreach, and office supplies and coordinate timely replenishment.

· Attend staff meetings, required training, and approved outreach activities; contribute to a collaborative, team-centered work environment.

· Perform other duties as assigned by the Director of Immigrant Services or CEO

Outreach and Community Partnerships

· Serve as the primary point of coordination for department outreach requests and opportunities.

· Vet proposed events and speaking engagements for alignment with program goals, target populations, geographic priorities, staff capacity, anticipated impact, and available resources; present recommendations to the Director for approval when needed.

· Maintain a centralized outreach calendar and coordinate staffing, registration, materials, transportation, setup, and follow-up for approved activities.

· Develop and maintain relationships with public agencies, nonprofit organizations, schools, service providers, media outlets, and immigrant and refugee communities across the department’s service area.

· Attend selected community events and meetings to promote services, strengthen partnerships, identify resources, and expand the department’s reach.

· Ensure outreach and site-visit activities are documented accurately and submitted on time for program reporting and deliverable tracking.

Pay: From $21.80 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Team lead/Supervisor: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person