顾客体验经理 ZARA 南京新街口

该职位来源于猎聘 职责描述: MORE THAN A JOB:

我们的故事和文化：

At Inditex, we design opportunities for all. We welcome the uniqueness of each person, and we ensure every team member feels seen, inspired, and empowered. Diversity, Inclusion and Sustainability are at the center of our corporate culture, and our recruitment process is designed to provide a positive and supportive experience for everyone. We strongly believe that your career at Inditex will be more than a job — it’s a source of passion and endless possibilities. Based on values like teamwork, creativity, and initiative, together we can build a better future for all. Welcome to Inditex!

在Inditex，我们为每个人提供机会。我们欢迎每个你，并致力于让每一位团队成员都感到被重视、被激励、被赋予能量。多元包容和可持续是我们的核心文化，我们的招聘流程旨在为每一个候选人提供积极和充满支持的体验。我们坚信，你在 Inditex 的职业旅程不仅仅是一份工作，更是对热爱与无限可能的探索。正因有你的团队协作、创造力和主动性，我们才能携手奔赴未来。欢迎你来到Inditex！ WHERE PASSION MEETS PURPOSE：

在工作中施展你的热爱：

• Customer service orientated.

客户服务导向

• Boost sales through professional fashion, solid product trend knowledge and good customer service and improve physical store customer experience.

通过专业扎实的产品知识以及对于流行趋势的了解，提供良好的客户服务，提高实体店的客户体验，全力促进销售

• Help store manager establish store VIP customer system in accordance with company customer experience strategy. 根据公司客户体验策略，帮助门店经理建立店铺VIP客户体系
• Work with store image and floor operation team to analysis customer profile and needs to boost sales. Be able to give professional fashion Advice to dress up customer base on customer needs be able to give service to different customer at the same time Establish store VIP system, well grasp VIP profile, needs and study their purchase record, and keep VIP customer update about the new arrival and latest trend information. 与店铺陈列团队和运营团队合作，分析顾客画像和需求以提升销售额。能够根据顾客需求提供专业时尚建议，并同时服务不同顾客。建立店铺VIP系统，深入了解VIP顾客画像和需求，研究其购买记录，并向VIP顾客提供新品和最新潮流信息的更新
• Be able to initiative to think about store customer service optimization Create strong customer service sense in the store team. 能够主动思考门店客户服务的优化方案，并在门店团队中培养强烈的客户服务意识
• Always grasp most update or latest fashion trend and share with rest of employees In charge and follow up store customer service activity, projects Give feedback and suggestions to store manage and regional retail in terms of customer service 随时掌握最新的流行趋势，并与其他员工分享。负责并跟进店铺的客户服务活动和项目，向店铺经理和区域零售部门提供顾客服务方面的反馈和建议 任职资格:
• University degree is required 大学及以上学历
• Good in verbal and written English 良好的中英文书写及表达能力
• Team management experience 团队管理经验
• Customer service experience creative thinking

客户服务经验以及创造性思维

• Fashion experience

时尚行业工作经验 What Do We Offer 我们为你提供：

• We provide generous salary and welfare treatment, internal training, promotion opportunities, pay insurance and housing fund, and enjoy 15 days of paid annual leave and internal employee discounts. 公司提供优厚的薪资福利待遇和内部培训、晋升机会，缴纳五险一金，并且享有全年15天带薪年假和内部员工折扣 THE JOURNEY TO JOIN US:

和我们一起开启职业旅程吧：

• Online Application → Resume Screening（Phone interview） → HR Interview → Case Study → Final Interview → Offer 网申 → 简历筛选(电话面试) → HR面试 → 案例分析 → 最终面试 → 录用通知