ZARA - Customer Experience Manager

Leading here means being close. Reading what's happening, making decisions, keeping up with the rhythm. Your role is to make everything move forward – the team, the product, the experience – without losing sight of what matters most: people.

Every day is different. Every decision matters.

Your decisions are data driven but you also rely on your intuition. And you help your team grow with you – leading from within, listening, challenging and pushing with purpose.

Here, management is not only operational. It's commercial, it's visual, it's human. And it shows – in the atmosphere. In the results and the desire to come back every day.

We offer you a competitive salary. Training from day one and real opportunities to grow.

Here, you'll find the space and the team to keep growing with your own vision. We offer a place where learning is part of the everyday, and where there's room to contribute, make mistakes, and evolve.

This can be the beginning of your story with us.

As a Customer Experience Manager, you will be

• Responsible for creating and ensuring an outstanding customer experience in the store
• Ensure that every customer interaction meets service and brand standards
• Making a significant contribution to customer satisfaction, customer loyalty, and the store's financial success
• Analyzing customer feedback, service metrics, and operational processes
• Identify areas for improvement and initiate corresponding measures to continuously enhance the customer journey.
• Working closely with store management, ensure the team has in-depth product knowledge, works efficiently, and creates a welcoming and inspiring shopping atmosphere.

What we offer

Our talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs

• Attractive salary package plus discretionary monthly commission scheme and discretionary semi-annual bonus︱Birthday leave︱Marriage leave and compassionate leave︱Up to 18 days annual leave with statutory holidays︱A generous employee discount across all our brands︱Medical and Dental benefits︱On-job training and opportunities for growth︱Location allowance｜Transportation allowance
• 5 days working schedule (total 40 hours a week)

Interested party please send you updated CV and expected salary at Apply Now

All information provided by applicants will be treated in strict confidentiality and used for recruitment purpose only.  We will retain your application for a maximum period of 6 months and may refer it to other vacancies within the Group.