Tata Consultancy Services
Zendesk Administrator
Skills
16 days ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
9 October 2026
What they need
Greetings from TCS Recruitment Team!
Skill:- Zendesk Administrator
Years of experience: 7 to 12 Years
Location**: Hyderabad**
JD:-
Required Skills
- Strong experience in Zendesk Administration.
- Hands-on expertise in workflows, triggers, automations, SLAs, and ticket routing.
- Experience with Zendesk Explore reporting and analytics.
- Knowledge of Zendesk APIs and integrations.
- Understanding of customer service and ITSM processes.
- Experience with SSO, user provisioning, and access management.
- Basic knowledge of HTML, CSS, JavaScript, and REST APIs.
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