Zendesk Consultant

Required Skills & Qualifications

• 4+ years of experience in Zendesk implementation, SaaS consulting, customer success, or customer service technology projects.
• Proven experience delivering end-to-end Zendesk implementations.
• Strong knowledge of:
• Zendesk Support
• Zendesk Guide
• Zendesk Explore
• Zendesk Chat/Messaging
• Zendesk Talk
• Experience configuring workflows, SLAs, ticketing processes, automations, macros, triggers, and reporting dashboards.
• Strong understanding of customer support and service management operations.
• Excellent English communication, presentation, and stakeholder management skills.
• Ability to engage confidently with manager-level and senior stakeholders.
• Experience gathering business requirements and translating them into scalable solutions.
• Ability to manage multiple customers and competing priorities effectively.
• Comfortable working in US and/or European time zones.

Preferred Qualifications

• Zendesk Administrator, Support Administrator, or Zendesk Implementation Certifications.
• Experience with Zendesk AI capabilities, bots, intent routing, automation, and self-service solutions.
• Knowledge of integrations with Salesforce, HubSpot, Dynamics 365, Jira, ServiceNow, or other business applications.
• Exposure to APIs, webhooks, integration frameworks, and workflow automation tools.
• Experience working with enterprise SaaS products and customer support ecosystems.
• Familiarity with Agile project delivery methodologies.
• Experience supporting global and distributed teams.

Work Model & Shifts

• Fully Remote Role
• Bangalore-based candidates preferred
• Open to candidates across India
• Flexible shifts aligned to US and European customer requirements
• Fixed or rotational shift schedules based on project needs

What We Offer

• Opportunity to lead Zendesk implementations for global enterprise customers.
• Exposure to large-scale customer experience and service transformation programs.
• High-ownership consulting role with direct client engagement.
• Career growth in Zendesk ecosystem, Customer Experience (CX), Automation, and AI-powered support solutions.
• Collaborative global work environment with exposure to US and European customers.