Zip-Line Operator

Your Purpose The Zip Line Operator is the on-board referent for the Zip Line on MSC Cruises ships. Wiht the objective of generating revenue through the use of this attraction, the Zip Line operator assists guests in proper harness and helmet fitting, demonstrating proper zipping techniques, operating the zip line activity, breaking guest's speed upon incoming approach, performing retrievals and rescues, inspecting equipment, and educating guests on how to enjoy it at best.

Your Impact

• Take care of the operational aspects of the Zip line instructing guests in how to properly use the attraction.
• Socialize with Guests giving special attention to the very young/old, any disadvantaged persons, guests travelling alone or of minor linguistic groups.
• Listen to requests and comments of guests, taking positive action to solve any issue and by reporting any problems advised by the guest to the Cruise Director.
• Stimulate and help to create a social atmosphere amongst the guests.
• Participate in all meetings of the entertainment and entertainment team if required by the Cruise Activities Manager.
• Report continuously about his/her job and activities to the OBR Manager for any entertainment issue and to the Zip Line Supervisor for any technical and operation issue.
• Fluent English; additional European languages (Italian, Portuguese, German, Spanish and French) are a plus.

Your Journey So Far

• Provide direct oversight of the zip line operations by enforcing safety rules, supervising/protecting guests, rendering first aid/emergency care.
• Ability to recognize safety concerns and provides a safe environment.
• A strong knowledge of customer service philosophies and practices.
• Must have the ability to climb stairs and handle heights
• Demonstrated ability to entertain, communicate and socialise with persons of all nationalities and all ages and backgrounds.
• Above average skills in tactful, diplomatic crisis and problem handling.
• High degree of oral, written communication and negotiation skills.
• Proven ability to work in a harmonious productive team environment.

Your Essentials

• Possess a valid passport and when possible a seaman book copy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!