Zipline Experience Supervisor

In This Role, Your Responsibilities Will Be:

Daily Operations:

• Perform safety equipment checks to verify that all gear is in proper working condition.
• Conduct daily opening checklist to ensure all safety protocols are in place.
• Monitor and maintain the zipline course to ensure a safe and enjoyable experience for all participants.
• Provide clear instructions and safety briefings to participants.
• Assist with any other operational tasks as needed.
• Supporting GEM and GES operation team as needed.

Daily Operations: (Supporting Role only)

• Work with the team (Front / Back / Guide) to ensure SOPs are followed.
• Assist GEMs in conducting pre-opening checks to verify all facilities are safe, clean, and ready for public access.
• Assist GEMs in leading morning briefings with on-duty staff, communicating daily priorities, special events, and operational updates.
• Assist GEMs to ensure all park facilities are secured at the end of the day, including locking doors, switching off utilities, and ensuring night security is in place.
• Assist GEMs to plan and coordinate outdoor events, educational programs, and guided tours in collaboration with internal and external stakeholders.
• Report incidents or emergencies to the MOD / GEMs / Park Director promptly and implement appropriate corrective actions.
• Ensure daily float cash is provided to Guest Experience Rangers (GERs) for point-of-sale operations.
• Ensure and lead the team in welcoming guests and promoting the product.
• Assist and back up the team during lunch breaks.
• Assist with the orientation and hands-on training of new GERs.
• Assist in reporting any staff issues or in motivating staff to handle customers confidently.