Zipline Guide

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:
The Zipline Guide will have excellent communication, customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet.

Responsibilities:
Demonstrate strong customer service skills.

Assist desk staff with check in process, waivers and storing belongings.

Greet guests and give an introductory orientation talk.

Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.

Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.

Inform Canopy Tour director of any maintenance needs on the course.

Guide groups of up to 8 guests on the Canopy Tour, and demonstrate proficiency in the multitude of skills required to guide.

Ensure that all procedures covered in the Guide Training Manual are followed.

Respond when necessary to evacuate participants from the course.

Provide a friendly and welcoming atmosphere for Canopy Tour guests.

Assist in operating the Williwaw Dual Racing Zip

Current First Aid/CPR Certification is required of all guides.

Qualifications:
Must be able to stand for 8+ hrs per day.

Comfortable working in extreme weather conditions.

CPR and First Aid certification is desired.

Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].