Zoho Developer

Key Responsibilities:

• Design, customise and maintain Zoho CRM, Zoho Desk, Zoho Analytics and Zoho Social modules, layouts, workflows, Blueprints, validation rules and automation.
• Develop business logic and automation.
• Build and maintain REST API, webhooks, and third-party integrations with systems such as Shopify, Wondersoft, VetBuddy, Ozonetel and AWS-based services.
• Implement customer, lead and ticket workflows, including New Customer Lead and Existing Customer Ticket journeys.
• Work on CRM data migration, data mapping, validation and duplicate management.
• Build reports and dashboards using Zoho CRM and Zoho Analytics.
• Support telephony integration, including call logging, caller identification, recording and call disposition workflows.
• Troubleshoot integration and CRM issues and provide ongoing production support.
• Translate business requirements into scalable and maintainable Zoho solutions.
• Maintain technical documentation and ensure proper testing before production deployment.

Skills Required:

• 3- 6 years of hands-on Zoho CRM development experience.
• Strong experience with Zoho CRM customisation and automation.
• Good understanding of REST APIs, JSON, webhooks and API authentication.
• Experience with Zoho Desk and CRM integrations.
• Experience with data migration and CRM data modelling.
• Ability to independently analyze requirements, design solutions, and implement them.
• Experience with Zoho Analytics, Sales IQ/Zobot.