Zoho Implementation Assistant

Job Summary:
We're growing and hiring a skilled ZOHO Specialist (Executive Assistant) to support the operations of a growing building advocacy and client support business. The core of this role is implementing, configuring, and building workflows within the Zoho ecosystem, alongside executive-level administrative support. This role is a good match for someone who pairs deep Zoho platform expertise with strong organizational skills and a proactive, solutions-focused mindset.

Key Responsibilities:

• Implement, configure, and maintain the Zoho CRM platform, including building workflows, automations, and custom modules
• Map and improve business processes in the Zoho ecosystem to support operational efficiency
• Handle the executive's calendar, email inbox, and scheduling across multiple time zones
• Keep client databases and records in Zoho CRM accurate and current
• Coordinate internal communications so information flows smoothly between team members
• Support lead tracking, client follow-ups, and pipeline management in the CRM
• Take on day-to-day administrative tasks as assigned by the business owner
• Help develop and document standard operating procedures within Zoho
• Handle inbound and outbound client communications as needed

Mandatory Skills:

• Demonstrated hands-on experience with the Zoho ecosystem, especially Zoho CRM, Zoho Projects, and workflow automation
• Ability to build, configure, and customize Zoho modules, workflows, blueprints, and integrations
• Strong organizational and calendar management skills
• Experience with database management and CRM data hygiene
• Organized, dependable, and comfortable working autonomously with minimal supervision
• Strong written and verbal communication skills
• Comfortable working across multiple time zones

Preferred Skills:

• Experience supporting executives or business owners virtually
• Familiarity with Zoho One or several Zoho apps beyond CRM (e.g., Zoho Desk, Zoho Analytics, Zoho Books)
• Background in construction, real estate, or property-related industries
• Experience taking client-facing calls (inbound and outbound)
• Ability to juggle several projects at the same time
• Experience setting up Zoho for new business units or franchise operations

Why Join Us:
This is a unique chance to play a foundational role in a growing company that is expanding internationally. You'll shape systems and processes from scratch, with a clear path to more responsibility and full-time hours as the business scales. If you thrive on building efficient systems and enjoy working directly with a business owner, this role is an excellent fit.