Zonal Manager - Operations and Service

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

To Ensure SLA Delivery for each process

• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• To Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis Sharing of best practices with team
• Ensuring Implementation of Policies processes
• Coordination with various HO / Cross functional departments providing feedback
• Recruiting and manpower forecast planning
• Ensuring highest levels of employee relationship, motivation engagement To drive results high levels of employee Satisfaction
• Vendor management (CPV Agencies)
• Ensuring Compliance Integrity within the area/region
• To Support all New Initiatives functional Projects of the Function

Required Qualifications and Experience

Should have 3-4 yearsexperience, and minimum 1 years managing branch operations
Should be a post graduate preferably
Should have collaborative work style to engage with peers colleagues across the company.
Should have excellent communication skills along with strong presentation and data analytics skills

• Self-motivated and a self-starter