Zoom Technical Assistant - Session

Description

Application screening will begin immediately, so we encourage you to submit your application materials soon. Once a selection has been made, the hiring manager will close the posting.

THE OPPORTUNITY

This temporary position provides Zoom technical assistance to the Washington State Legislature during the legislative session. Employment will start on January 4th, 2027, and last approximately 16 weeks. Once training is complete, this position can be performed remotely or on the Capitol Campus. Coordinated work hours are between 7:30 a.m. and 6:00 p.m., Monday through Friday, with the possibility of occasional weekend and evening work. This temporary position does not include benefits such as leave, medical, dental, vision, or retirement.

The position is part of the Customer Support Group (CSG). CSG is the face of the organization. We are looking for enthusiastic Zoom Technical Assistants to operate the technical portion of critical Zoom Meetings, support hearing room operations, and provide key troubleshooting support. From assisting our state lawmakers with joining a virtual committee hearing to coordinating the induction of elected officials virtually for a legislative floor session, every day brings fresh challenges.

Dependability, nonpartisanship, excellent communication, technical expertise, quick problem-solving, and the ability to manage multiple tasks in a sometimes hectic work environment are all essential attributes for success in this role.

OUR MISSION & VISION

LEG-TECH is the nonpartisan technology solutions provider to the Washington State Legislature. Our mission is to provide secure, reliable, and innovative technology solutions with exceptional customer service. We incorporate our values of Respect, Business Excellence, Collaboration, Innovation, and Integrity at every level. Our work is engaging and rewarding, and you'll work with a talented team dedicated to continuous improvement in delivering great products and services! We are based in Olympia, Washington, on the beautiful Capitol campus.

LEG-TECH offers a forward-thinking environment that keeps pace with technological and business advances and encourages professional growth through training and project opportunities. Our inclusive working environment supports diversity through equitable policy and practice. This is a great place to grow your career!

Duties

• Provide Zoom hosting and technical support for legislative committee hearings.
• Provide Zoom support for remote House and Senate floor activity.
• Troubleshoot technical issues with legislative members, staff, presenters, and the public who attend committee hearings virtually.
• Provide technical expertise for microphones, cameras, and audio systems for those participating in Zoom meetings.
• Facilitate public testimony by managing Zoom attendees and enabling them to speak in Zoom Webinars as needed.
• Monitor the virtual components of committee hearings to ensure the security, dependability, and transparency of the legislative committee process.
• Ensure committee hearings are recorded using Zoom Cloud recording.
• Provide audio and video assistance for participants joining virtually, if needed.
• Enable Zoom accessibility options to allow for more accessible Zoom hearings.
• Communicate with colleagues to give and receive support.

OUR IDEAL CANDIDATE

• Combines enthusiasm for customer support with a passion for technology.
• Demonstrates excellent people skills and sensitivity when working with diverse customers with different and competing needs.
• Can multi-task with composure while dealing with multiple simultaneous customer issues and priorities in a fast-paced virtual environment.
• Is organized and methodical, yet flexible enough to handle shifting priorities in situations that aren’t clear-cut.
• Conveys a professional demeanor in dress, appearance, attitude, and strong communication skills (verbal and written).
• Team oriented and confident to reach out when help is needed.

Qualifications

• Knowledge of Zoom's video conferencing capabilities (Zoom Meetings and Zoom Webinars) is preferred.
• Strong verbal speaking and listening skills, can move patiently but efficiently at the speed of different customers.
• Works well with others and maintains a positive, professional demeanor while working in a fast-paced, high-pressure legislative environment.
• Ability to discern and maintain confidentiality while remaining nonpartisan and professional.
• Organizational skills with high attention to detail.
• Proficiency in Microsoft Office 365 suite and Outlook. Knowledge of Teams is a plus.
• Ability to work independently in a fast-paced, team environment, yet take direction from others.

OTHER REQUIREMENTS & INFORMATION

• Applicants must be a resident of Washington State or willing to relocate.
• Applicants must be eligible to work in the United States without Visa sponsorship.
• This is a hybrid work position in Washington State. While a “remote-first” approach is embraced, a coordinated on-site presence may be necessary.
• Extended hours and weekend work may be required during the legislative session and special sessions, for pre-session preparations, and during anticipated workload surges.

Supplemental Information

If you’re interested, submit the following to [email protected].

• A one-page letter of interest describing your education, experience, qualifications, and attributes.

• A résumé detailing education and employers' names, employment length, position titles, and scope of responsibilities.

• A list of three professional references with email addresses and phone numbers.

• Answers to these supplemental questions:

• Describe your experience using Zoom or other videoconferencing technology.

• Describe your professional and/or technical writing experience.

• Describe your experience in providing customer service in a professional capacity.

• What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.

Please combine all your documents and send them in one Adobe PDF file.

You are welcome to include your preferred pronoun with your name in your application materials to ensure we address you appropriately throughout the process. If you need reasonable accommodation for the application process or information in an alternative format, please contact LEG-TECH at [email protected].

LEG-TECH is an Equal Opportunity Employer. We are committed to maintaining a respectful and inclusive workplace that reflects the diversity of the state we serve.

To find out more about LEG-TECH, please visit our website.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information*.*

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026