ZR_317 Analyst, Customer Support Voice (ACH.com)

Job Summary

Zr_317 Analyst, Customer Support Voice (ACH.com) - Full time, Chandigarh, India.

Responsibilities

• Be able to have On-Point communication in a proficient manner
• Relay all information needed & as provided
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about companys products and services
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

• Should have scored 60% & above throughout academics - B.Com Graduate
• Customer Support Experience in US. Banking or Financial Servixes preferred.
• Good Communication Skills (English USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Ability to handle distressed Customers
• Accountability is required from each individual

Job Type

Full time

Location

Chandigarh, India

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