Zuora Billing Support Engineer

Location: Bengaluru / India – Hybrid or Remote as per project requirement

Experience: 1–3 Years

Employment Type: Contractor / Sub-con

Openings: 1

About The Role We are seeking a Zuora Billing Support Engineer to provide L2/L3 production support for Zuora Billing applications. The role focuses on Zuora Billing, ServiceNow, incident and problem management, billing operations, integrations, and production troubleshooting . The engineer will collaborate with business users, Zuora administrators, Salesforce teams, integration teams, and finance systems to maintain reliable billing operations.

Job Description The role involves supporting production environments and resolving incidents, service requests, and billing-related issues through ServiceNow . The engineer will troubleshoot billing failures, payment processing issues, invoice generation, subscription amendments, and revenue-related transactions while meeting agreed SLA timelines.

The position requires analysis of application logs, integrations, and data across Zuora, Salesforce, middleware, and finance systems . The engineer will perform root cause analysis, implement permanent fixes for recurring problems, and support month-end and quarter-end billing activities.

The role also includes ticket triaging, prioritization, escalation management, release validation, post-deployment monitoring, documentation, operational reporting, and on-call support when required.

Key Responsibilities

• Provide L2/L3 production support for Zuora Billing applications.
• Manage incidents, service requests, and problem management activities through ServiceNow.
• Troubleshoot billing failures, payments, invoices, subscription amendments, and revenue-related transactions.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Analyze logs, integrations, and data involving Zuora, Salesforce, middleware, and finance systems.
• Support month-end and quarter-end billing activities while maintaining SLA compliance.
• Coordinate with business stakeholders and technical teams during critical production issues.
• Support release validation, post-deployment monitoring, documentation, and operational reporting.

Required Skills

• Zuora Billing
• Subscription Management
• Product Catalog
• Billing and Invoicing
• Payments and Collections
• Account and Subscription Amendments
• ServiceNow – Incident, Problem, Change, and Request Management
• SQL and Data Analysis
• Zuora-Salesforce/ERP Integration Troubleshooting
• REST APIs and Web Services
• Incident Management and Ticket Triage
• Root Cause Analysis
• Production Support
• SLA Management
• Strong Analytical and Problem-Solving Skills

Preferred / Good To Have

• Zuora Billing Certification
• Salesforce CRM
• Zuora Workflow
• Zuora Data Query and Reporting
• Finance, Quote-to-Cash, or subscription-based business models
• Agile and ITIL processes

Mandatory Skills

• Conga – CPQ

Candidate Profile

The ideal candidate will have experience in application support with hands-on exposure to Zuora Billing and production support environments. The candidate should have strong troubleshooting, analytical, and stakeholder-management skills, along with experience working with ServiceNow, billing processes, integrations, and SLA-driven support.

Benefits Package

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The opportunity to work on exciting and challenging projects with leading clients