Client Operations Manager - Americas

Kodak Alaris es una empresa tecnológica global que ofrece valor a un futuro prometedor a través de soluciones para nuestros clientes. Nuestra propiedad intelectual avanzada y patentada combina tecnologías innovadoras, con la transformación digital y los conocimientos humanos para desbloquear el poder de las imágenes y la información. Hacemos que las empresas funcionen más rápido, los gobiernos funcionen de manera más inteligente y brindamos a los consumidores soluciones innovadoras para preservar y disfrutar de sus recuerdos más preciados. Nuestro futuro está impulsado por la creatividad de nuestros empleados. Esperen mucho de Kodak Alaris y queremos hacerles saber que nos exigimos nosotros mismos para garantizarles un rendimiento por parte de nuestros servicios.

Position Summary

The Client Operations Manager leads and mentors, a high-performing team of Client Operations Advisors within the Kodak Alaris Operations team. This person leads by example. This role is responsible for overseeing the entire Americas Order-to-Cash (OTC) ecosystem, ensuring flawless digital audit trails, and driving cloud-based system efficiencies. The ideal candidate is forward thinking, digitally-fluent leader who optimizes cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction, whilst controlling costs.

Profile

Use exceptional digital and verbal communication skills to keep all stakeholders synced in real-time. You must quickly master the technical operational requirements of our customers and sales teams. Respond with agility to queries and complaints, ensuring the digital audit trail is flawless.

Key Responsibilities

• Lead a team of Client Operations Advisors while monitor day-to-day OTC lifecycle execution.
• Set and track team and individual performances metrics while adhering to company policies.
• Collaborate with Sales and Supply Chain Planners to leverage inventory data, maximizing satisfaction while minimizing overheads.
• Coach advisors on complex customer technical specifications.
• Daily follow up of outbound logistics using modern tracking tools, liaising with logistics and warehouse networks.
• Master complex international export protocols and digital shipping controls.
• Serve as primary escalation for Sales, Services, Planning and Logistics complaints.
• Architect and implement process improvements to enhance digital effectiveness and profitability.
• Enforce flawless digital audit trail controls and support periodic company internal and external audits. Maintaining the approval matrix.

Skills and Competencies

• Exceptional verbal and digital stakeholder management skills.
• Previous experience in a customer service environment.
• Must be fluent in English and one other European language.
• Advanced IT Fluency: experience with modern ERP/CRM ecosystems (Microsoft Dynamics 365, CRM, etc.) and the full Microsoft 365 suite.
• High-level organisational skills with the ability to multitask across digital platforms.
• Confident, high-energy communication style suitable for all organizational levels.
• Ability to thrive under pressure and manage frequent digital interruptions.
• Analytical problem-solving and data-led decision-making skills.
• Self-starting approach with a drive to adopt new technologies and tasks.

Working Environment

• Hybrid/remote

This job description is provided as a guide to the main duties and responsibilities of the role. The employee is required to undertake such other duties as may be reasonably required.

Kodak Alaris ofrece igualdad de oportunidades de empleo a todos los empleados y solicitantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, condición de veterano protegido, orientación sexual, identidad o expresión de género, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Como miembro del equipo de Kodak Alaris, podrás participar en nuestro programa de beneficios varios que incluye tiempo flexible , cobertura de salud SGMM con apoyo dental y visual, licencia por enfermedad remunerada, cobertura por Incapacidad y seguro de vida.