CRM Administrator / Salesforce Administrator

Role Description This part-time remote CRM Administrator / Salesforce Administrator role supports Plataforma en Defensa del Trabajo Social de España in managing and optimizing its Salesforce environment and related CRM tools. Daily responsibilities include configuring and maintaining Salesforce objects, fields, workflows, and permissions to meet organizational needs. The role involves monitoring data quality, performing regular data imports/exports, deduplications, and creating reports and dashboards for stakeholders. The administrator will troubleshoot system issues, coordinate with users to resolve problems, and document processes and configurations. Additional tasks include supporting user training, implementing best practices for CRM usage, and collaborating with leadership to translate operational requirements into effective CRM solutions.

Qualifications

• Candidates should possess strong Analytical Skills to interpret data, identify trends, and propose improvements to CRM processes.
• Candidates should possess Salesforce.com Administration skills, including managing users, profiles, permissions, objects, fields, workflows, and automation tools.
• Candidates should possess System Administration skills for configuring CRM settings, managing integrations, and ensuring system reliability and security.
• Candidates should possess Troubleshooting skills to diagnose and resolve technical and functional issues within Salesforce and related tools.
• Candidates should possess effective Communication skills to collaborate with non-technical stakeholders, gather requirements, and deliver clear documentation and training.
• Experience with non-profit or social work organizations, or interest in social advocacy, is beneficial.
• Knowledge of data protection and privacy best practices, particularly in an EU context, is an advantage.
• Relevant certifications (e.g., Salesforce Administrator) and prior experience in a similar CRM or Salesforce role are preferred.