Customer Service Analyst

Nos encontramos en la b squeda de un(a) Customer Service Analyst para unirse a nuestro equipo.

Buscamos una persona anal tica, responsable y orientada al cumplimiento de procesos, con habilidades de comunicaci n y enfoque en brindar un servicio de calidad.

Esta posici n ofrece la oportunidad de desarrollarse en un entorno din mico, contribuyendo a la gesti n eficiente de solicitudes y al cumplimiento de procesos clave dentro del rea.

RESPONSABILIDADES:

1. Attend customers, acknowledge their requirements and reply their consults; Guide the customer fill the forms and present necessary documents, check the customer and account statutes, including but not limited: signature, dormant, account, available balance, ID Expiry or not and so on.

2. Carry on the no financial transactions (not related funds) such as: maintain E-Banking service, prepare account statement or consulting letter, bank reference letter, updated customer information.

3. Carry on the KYC Procedure in the customer on boarding process, including but not limited: search negative information from Dow Jones and Google, Identify UBO, Collect mandatory information, guide customer fill in the forms, analyze financial statutes and transaction profile and so on.

4. Input mandatory customer information in core banking system, link correspondent parties, set up transaction profile, input supplementary information and carry on CDD/EDD/SDD process in AML (Anti Money Laundering) system.

5. Prepare customer files as well as database for supervisor verify, once related high risk customer need approved by the compliance officer (Peps need approved by General management).

6. Evaluate the customer risk and statues, analyze the account movements and give initial comments whether maintain or terminate the relationship with customer.

7. Other works which supervisor assigned.

8..

Other functions that could be assigned by the Head of Department.