Technical Expert Frankfurt

¿Quiénes somos? AIRZONE es una empresa líder en soluciones inteligentes de climatización con presencia internacional. Nuestro compromiso con la sostenibilidad, la tecnología y las personas nos ha convertido en un referente en el sector de la climatización. ¡ÚNETE A LA REVOLUCIÓN DEL CONFORT INTELIGENTE! En AIRZONE estamos redefiniendo el futuro del confort y la eficiencia energética mediante tecnología de vanguardia. Si te apasionan la innovación y los retos, y quieres trabajar en un entorno dinámico en el que tus ideas importan, ¡queremos conocerte! Job Objective Provide technical support to customers in the german market, both on-site and remotely. Training of customers and technical services associated with the company.

Roles And Responsibilities Technical Support

• Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.
• Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.
• Detection and reporting of new incidents through the channels defined by the company.
• Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.
• Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.

ATS

• Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.
• Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.
• Keep track of service visits.
• Monitor the quality of service of the ATS network with customers.
• Organization of regular webinars to update ATS knowledge, needs, work reports, etc.
• Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..

Training

• Strengthen customer training (for example, through specific events) in collaboration with the sales network.
• Strengthen training for internal teams.
• Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.
• Collaboration with the training department to prepare training content.

Quality

• Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)
• Collaboration with the rest of the company's departments to find solutions to customer incidents.

Basic Education Required Essential: Higher-level vocational training in Electronics or similar.

Specific knowledge Essential: Knowledge of electronics.

Desirable: Knowledge of air conditioning/HVAC.

Minimum Experience 1 year of previous experience in a similar position is desirable.

Other Specific Job Requirements Usual place of residence: Fráncfort

On-site position

Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and German

Si compartes nuestros valores y te gusta lo que hacemos, ¡queremos conocerte!

Envía tu solicitud ahora y ayúdanos a construir el futuro del confort inteligente.