Mooville Guide

Title: Mooville Guide

Department: LDSC

Reports To: Tour Operations Manager

Employment Type: Part-Time

Position Summary:

The Outdoor Activities Team Member is responsible for delivering a fun, safe, and memorable experience for all Mooville guests. This role focuses on supervising outdoor activities, ensuring strict adherence to safety procedures, and providing friendly, high-quality customer service. Team members serve as positive ambassadors of Mooville by creating a welcoming environment and assisting guests of all ages.

Duties and Responsibilities:

• Actively monitor guests participating in outdoor activities to always ensure safe behavior.

• Follow all Mooville safety policies, procedures, and emergency protocols.

• Conduct daily routine safety checks on activity areas, equipment, and surroundings.

• Clearly explain rules, safety guidelines, and proper use of equipment to guests

• Respond quickly, calmly, and appropriately to incidents, injuries, or emergencies.

• Report safety concerns, hazards, or maintenance needs to supervisors promptly.

• Greeting guests warmly and assist them with activities, questions, and directions.

• Create a positive, inclusive, and engaging experience for guests of all ages.

• Communicate clearly and professionally with guests, coworkers, and supervisors.

• Handle guest concerns or complaints with courtesy, patience, and professionalism.

• Encourage participation and help guests feel comfortable and confident during activities.

• Work cooperatively with other team members to maintain smooth operations.

• Assist with setup, breakdown, and general cleanliness of activity areas.

• Maintain a professional appearance and follow Mooville dress code standards.

• Perform additional duties as assigned to support daily operations.

Job Requirements:

• Strong customer service and communication skills.

• Ability to follow safety rules, regulations, and procedures consistently.

• Have a friendly, outgoing, and positive attitude.

• Ability to remain calm and professional in a busy or stressful environment.

• Previous customer service experience in an outdoor recreation or safety role. (Preferred)

• Be able to lift moderately heavy objects.

• Effective listening and communication skills.

• Demonstrated integrity and ethical standards.

• Able to handle a moderate activity level and maneuver quickly.

• Dependable, Available, Responsible, Teachable & Reliable.

• Manages time effectively and adapts quickly to changing priorities

Work Requirements:

• Ability to work outdoors in various weather conditions.

• Ability to stand, walk, and move for extended periods.

• Capability to lift, carry, or move equipment as needed (within reason)

• Availability to work weekends, holidays, and peak activity times.