Service Coordinator

The Company

With a proud and long history in Melbourne’s Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability.

Luus offers an environment where people are well supported to develop their skills, enjoy their work and thrive around core values of “People matter most, Think long-term, Ask Why, Lean, and Keep learning”.

The Role

As a Service Coordinator, you will be providing support to our customers, with your exceptional skills in customer service, communication, and time management.

This role reports to the Service Manager.

As a Service Coordinator, your job responsibilities will include, but not limited to:

• Familiarising and learning about all Luus products and services on offer by becoming a Subject Matter Expert
• Answering incoming service enquiries (phone, email, social media, chat group)
• Providing technical assistance and advice to customers, technicians and plumbers
• Process spare parts orders
• Coordinating service bookings for Customers using our national network of service agents

Who you are

• As a Service Coordinator you have previous experience in office administration, customer service and or a technical supporting role
• You enjoy helping customers and your colleagues
• You have exceptional verbal and written communication skill
• You are highly organised with a love for attention to detail
• You are competent in using Microsoft Office Word and Excel, ERP systems
• You are self motivated, positive and have a can do attitude
• You are a committed individual, who strives for excellence
• You have a continuous improvement mindset

Comprehensive training provided.

If you believe you meet the above criteria and can demonstrate a high level of commitment with a positive and motivated disposition, we encourage you to apply by submitting a cover letter and an updated CV demonstrating your abilities and attributes.

We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Job Type: Full-time

Pay: $56,000.00 – $60,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person