ServiceNow

Senior, UX ServiceNow Product Designer

San Jose, Costa Rica

US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

As a Senior UX Product Designer for the Deloitte DT-US Product Engineering team, you will be tasked with solving complex challenges through elegant, user-centered design solutions. Our ideal candidate is a versatile design generalist with experience in interaction design. You should feel equally at home shaping big-picture workflow and strategy as you are prototyping details visual and interaction elements. This role requires a track-record of experience-driven innovation. Join us in shaping the future of design!

Key Responsibilities

• Collaborate with other Experience team members and cross-functional teams to design engaging and intuitive user experiences using an iterative lean UX approach of continuous improvement
• Create user-friendly designs that enhance usability and optimize the overall user experience, while identifying design challenges and proposing elegant, effective solutions.
• Produce design assets including concept designs, user flows, wireframes, user scenarios, journey maps, mockups, etc that support intuitive and seamless user interactions.
• Conduct heuristic evaluations of existing products to identify areas for improvement.
• Develop innovative approaches to complex design problems, presenting your ideas through mockups, presentations, and detailed design specifications.
• Work within a small, empowered product team to balance business objectives with user needs, collaborating with engineers to ensure smooth implementation of designs.
• Uphold high standards of user-centered design, iterating quickly and testing designs to enhance usability and consistency across touchpoints.
• Collaborate with user researchers to inform design decisions, contributing to studies that explore unresolved user interface issues and opportunities.
• Continuously challenge design effectiveness, monitor behavioral analytics, and suggest improvements to optimize user experiences.
• Contribute to overall design framework and Design Systems
• Deliver high-quality UX work on time, showcasing your expertise in user experience design and detailed interactions.
• Ask insightful questions, take calculated risks, and champion new ideas to drive innovation.
• Stay up to date with the latest UX trends, best practices, and methodologies in areas like information architecture, interaction design, and usability.

Strong candidates should possess :

• Driven by a passion for solving user pain points, leveraging design thinking and user feedback to create intuitive experiences.
• Thrives in dynamic, fast-paced environments, iterating quickly to incorporate feedback and improve outcomes.
• Deeply passionate about UX and innovation, constantly exploring new design trends and methodologies to stay ahead.
• Collaborative and open-minded, eager to contribute to team success while continuously learning and iterating on designs based on feedback.
• Creative and analytical, understanding how design impacts the broader Experience vision and has business impact
• Solid organizational and time-management skills, able to prioritize tasks effectively and work independently to meet deadlines.

Required Qualifications:

• 4+ years as an interaction or product designer with a track record of crafting user interfaces that engage and delight users.
• Experience with ServiceNow Service Portal or ServiceNow UI Builder.
• Proficient in designing and configuring ServiceNow user experiences across Service Portal and UI Builder, including page/layout design, component configuration, and UX pattern implementation; working knowledge of HTML, CSS, and JavaScript, plus AngularJS and Bootstrap (Service Portal), the Now Experience/UI Builder component model (Web Components), and modern front-end frameworks (e.g., React).
• Solid understanding of interactive designprinciples, consistently delivering simple, elegant, and aesthetically pleasing interfaces rooted in usability and accessibility.
• Proficient in designing for both desktop and mobile platforms, with a focus on responsive and adaptive design that enhances the user experience across devices.
• Proficient in industry-standard UX tools, including Sketch, Adobe CC, Figma, Axure, InVision, UXPin, and Balsamiq, ensuring efficient design workflows.
• Degree in Interaction Design, Human-Computer Interaction, Cognitive Psychology, or a related field
• A portfolio or samples of work demonstrating experience and UX skills are required
• Strong English and Spanish oral and written communication skills
• Ability to travel as needed
• Must be legally authorized to work in Costa Rica without the need for employer sponsorship, now or at any time in the future