Client Service Director - m/f/x

Own the Client Relationship at the Highest Level

• Lead strategic Client Loops: Yearly Reviews and Quarterly Business Reviews for Tier 1 and Tier 2 clients, and selectively for Tier 3 clients to grow them into T2.

• Build deep, lasting partnerships with C-level executives by understanding their business challenges far beyond the media brief.

• Act as the ultimate escalation point for crisis management, de-escalating tensions and protecting the business relationship with diplomacy and strategic focus.

Drive Commercial Growth & Service Positioning

• Co-create blue2purple’s service offering and define its market positioning, including service packages and overarching pricing policy.

• Lead pricing policy application and contract negotiations for new business, and oversee the structuring of client onboarding contracts.

• Steer and monitor the farming pipeline using dedicated tracking dashboards to drive profitability and organic growth.

Lead with Full P&L Accountability

• Own the Gross Margin and full P&L of your department.

• Make high-level operational decisions, including managing financial commitments and knowing when to strategically say no.

• Bear ultimate responsibility for the achievement of client and marketing KPIs across your portfolio.

Build & Elevate Your Team

• Manage 5 Performance & Marketing Strategists as their direct N+1, setting clear frameworks, targets, and ways of working.

• Run regular 1-on-1s and HR performance loops to foster a culture of excellence, commercial awareness, and proactive problem-solving.

• Lead as a « leader of leaders », giving your team the autonomy to run their own accounts while holding the strategic bar high

What You Bring

Hard Skills

• Proven experience managing a P&L, Gross Margin, and department-level budgets including staffing and payroll

• Deep expertise in crafting service packages, defining pricing policies, and closing complex contract negotiations.

• 7+ years of senior experience in client services within an agency environment, with a track record of driving new business and farming growth.

• Strong foundational understanding of digital performance and BI sufficient to credibly own client KPIs and marketing targets.

• Fluency in English, French and Dutch

Soft Skills

• Strategic vision: you operate at board level and contribute to the long-term direction of the company, not just your department.

• Executive presence: natural authority with C-suite stakeholders and the confidence to push back when it protects the relationship.

• Crisis resilience: you navigate high-stakes escalations with composure and turn tense moments into trust-building ones.

• Empowering leader: you manage your team, setting direction without micromanaging, and developing people who develop people.

Nice to Have

• Experience in an independent or mid-size agency environment.

• Familiarity with digital performance channels (paid search, social, programmatic) at a strategic level.

• A track record of personally converting Tier 3 accounts into long-term Tier 1 partnerships.