Community Executive (Korean-speaking)

Key Responsibilities

• Community Operations & Engagement
• Manage and operate customer community channels across online and in-app platforms;
• Moderate, respond to, and maintain the quality of community interactions — posts, comments, and messages;
• Plan and execute community engagement activities including minigames, challenges, events, appreciation programs, and community campaigns;
• Encourage and develop user-generated content (UGC) to increase engagement and amplify brand reach.
• Content & Community Communications
• Develop community content tailored to customer segments — posts, visuals, short videos, announcements, and in-app content;
• Execute initiatives to spread community values and attract new customers to participate;
• Monitor content trends and customer behavior; propose creative ideas to improve communication effectiveness and engagement;
• Collaborate with Marketing, Product, Operations, and Customer Experience teams to ensure community communication is consistent and well-executed.
• Insights & Reporting
• Collect feedback, conduct surveys, and analyze insights from customers to recommend experience improvements;
• Track and report on key community metrics including engagement, participation, UGC, sentiment, and program performance;
• Support the resolution of community issues or communication crises, ensuring timely responses aligned with brand guidelines;
• Perform other tasks as assigned by direct management.

Qualifications & Skills

• Bachelor's or Associate's degree in Marketing, Communications, Journalism, or related fields;
• Minimum 1–2 years of experience in a similar role (Community, Content, PR, or Digital Marketing);
• Strong content creation skills including copywriting, visual thinking, and basic scriptwriting;
• Proficient in social media platforms and AI-powered creative tools (Canva, CapCut, or equivalent);
• Service-oriented mindset with strong communication and interpersonal skills;
• Proactive, enthusiastic, and accountable with a strong willingness to learn;
• Experience in event organization or community program execution is a plus;
• Korean proficiency (TOPIK 3+);
• Have a personal laptop.

At bTaskee, we don’t just work – we thrive with top-notch benefits!

• Competitive Salary – Rewarded based on your experience and skills;
• KPI-Based Salary – Earn what you deserve through your contributions;
• 13th-Month Bonus – Rewarded based on both your performance and the company’s success;
• Annual Performance Review – Unlock growth opportunities every year;
• BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
• Comprehensive Healthcare – Regular check-ups & a premium health package;
• Premium Healthcare - Exclusive top-tier health insurance for your well-being;
• SHUI Compliance – Contributions aligned with legal regulations;
• Generous Leave Policy – Enjoy 12–16 annual leave days per year;
• Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
• Engaging Workplace – Activities & exciting team-building events;
• Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self-care.

🚀 Join us and thrive in a workplace that values both your growth and well-being! Working Schedule: Monday to Friday - 09:00 AM to 06:00 PM

Working Location: HQ Tower - 201 Tran Nao, An Khanh Ward, Thu Duc City, HCMC