Computer Support Systems Analyst

ASD is seeking a Mid-Level Computer Support Systems Analyst to provide direct customer support to Comptroller OUSD(C) end-users. The Systems Support Analyst will have extensive experience in delivering face-to-face Helpdesk end-user technical support for desktop/laptop computers, as well as mobile devices, and will have experience in a DISA or equivalent environment. This position is full-time ONSITE at the Pentagon, Monday through Friday, with a start time of 7:30 am. After-hours or weekend support may be required as needed.

The ideal candidate must be proficient with MS Windows with a minimum of 4 years’ experience administering, have an in-depth understanding of modern Microsoft Active Directory (AD) infrastructure, a full understanding of Microsoft Windows 365 and Microsoft Suite, experience in TCP/IP and VMware Virtualization technologies, and experience in DoD practices.

Responsibilities:

• Provide face-to-face end-user technical support for desktop/laptop computers and mobile devices.

• Provide technical support on Microsoft operating systems and network services.

• Configure Microsoft Office user settings, as required.

• Oversee JSP Add, Move, Change requests.

• Assist in installing and configuring software.

• Tracking, diagnosing, and coordinating help desk support for OUSD(C) user technical problems.

• Support the enterprise infrastructure to provide desktop and VTC support.

• Provide MS Windows architecture engineering services (i.e., Active Directory, Group Policy Objects (GPO), hardware configuration, management, and maintenance).

• Ensure the availability and functionality of the Comptroller's critical application.

• Support the requisition and issuance of SIPR Tokens under JSP Registration Authority (RA) guidelines.

• Establish and maintain a process to manage unclassified and classified Enterprise and Comptroller-specific mission application accounts.

• Organize, set up, and support video teleconferencing (VTC).

• Certifications – 8570 IAT Level II certification required.

• Security Clearance – Minimum Active DoD Secret required.

Education/Experience

• • Bachelor’s degree in relevant field or equivalent work experience
  • 4+ years user support experience
  • Experience in the DISA J6 or equivalent Service Desk support environment
  • 4+ years of direct functional support experience providing desktop support to government users using DoD applications and business systems
  • 4 years’ experience with Microsoft Operating Systems and Office Suite/Office 365 implementation and support
  • Working knowledge of Video Teleconferencing (VTC) technologies
  • Working knowledge of Microsoft Windows Active Directory (AD) infrastructure