Developer - IT Inoovation

Context and objective of the role

Join the IT Innovation team within the IT Department as a developer focused on engineering, maintaining, and improving core AI tools. The role complements the team’s architect by focusing on business enablement, AI security, and custom solutions for Retrieval Augmented Generation (RAG) and chatbot management. The position operates within a liquid team structure with an 80/20 main/flex role split, in close collaboration with business colleagues and stakeholders.

Main responsibilities

AI Product Engineering
• Develop and maintain core AI tools, with responsibility for operational uptime and incident response
• Build, configure, and maintain RAG pipelines
• Maintain existing integrations and develop new integrations to internal data sources
• Provide dashboarding and metrics for business insight
• Design, implement, and maintain no-code solutions for RAG bot deployment and management to enable accessible AI adoption for business users
• Manage releases following internally established release management principles
• Ensure all releases are traceable, reversible, and compliant with separation of duties
• Contribute to version tracking and evidence-based deployment

Business-Facing Enablement
• Work alongside the Business Analyst to support configuration, enablement, and troubleshooting for user-facing product journeys
• Participate in problem-shaping, co-design workshops, pilot launches, entity onboarding, and feedback cycles
• Measure adoption and facilitate feedback loops for continuous improvement

AI Security & Compliance
• Support the AI security track by staying up to date with evolving AI security threats and best practices
• Collaborate with the architect to identify risks and improve the security of the AI platform
• Support continuous improvement of accessibility, privacy, and compliance standards for all AI and automation products

Continuous Improvement
• Track and address operational incidents
• Participate in post-incident reviews and monthly performance analysis
• Collaborate with team members to identify improvement signals, adoption analytics, and process feedback

Secondary responsibilities (Flex, 20%)
• Support pilot discovery
• Prototype rapid solutions
• Step into business analysis work as backup when needed
• Assist the architect with infrastructure tasks during peak periods or for complex projects

Profile sought

• Degree in Computer Science, Software Engineering, or related field
• Experience deploying user-facing solutions in cloud environments, preferably Microsoft Azure
• Strong experience with AI product development
• Good understanding of data orchestration principles
• Demonstrated understanding of security best practices in the AI domain
• Ability to support and measure adoption, facilitate feedback, and drive improvements across product journeys
• Awareness of accessibility, privacy, and data compliance in technical delivery
• Hands-on, collaborative, results-oriented, proactive, fast learner
• Able to work across functions including product, business, security, and operations
• Fluent in English and French; German and Luxembourgish are an advantage