Filed Officer

FIELD OFFICER – JOB DESCRIPTION

Company: Acuity Groups – Integrated Facility Management & Security Services
Location: Bangalore
Department: Operations
Reporting To: Operations Manager / BDM / Operations Head

Job Purpose

The Field Officer is responsible for managing day-to-day operations at client locations, supervising manpower, ensuring service quality, monitoring attendance and discipline, and maintaining effective communication between the client, field staff, and management.

Key Responsibilities

1. Site & Manpower Management

• Visit and monitor assigned client locations regularly.
• Ensure security guards, housekeeping staff, facility staff, and other deployed manpower report on time.
• Monitor attendance, grooming, discipline, and uniform compliance.
• Arrange replacement manpower for absenteeism and emergencies.
• Ensure adequate manpower deployment as per client requirements.

2. Security Operations

• Monitor security guard performance and site discipline.
• Ensure security personnel follow SOPs, access-control procedures, visitor management, patrolling, and incident-reporting requirements.
• Conduct regular site inspections and surprise checks.
• Verify security registers, logs, and daily reports.
• Escalate security incidents immediately to management and the client as required.

3. Facility Management Operations

• Monitor housekeeping, cleaning, maintenance, and other FM activities.
• Ensure staff follow site-specific SOPs and safety procedures.
• Check service quality and rectify operational issues promptly.
• Coordinate with technicians, supervisors, vendors, and client representatives.

4. Client Coordination

• Maintain regular communication with client representatives.
• Attend client complaints and operational concerns promptly.
• Record complaints and ensure closure within the committed timeline.
• Collect client feedback and report recurring issues to management.

5. MIS & Reporting

• Submit daily field visit reports.
• Maintain manpower attendance and deployment reports.
• Prepare absenteeism, replacement, complaint, incident, and site inspection reports.
• Submit daily/weekly MIS to the Operations Manager.
• Update CRM/field application with site visits, activities, and closures.

6. Recruitment & Manpower Support

• Support HR in sourcing and onboarding field manpower when required.
• Coordinate replacement manpower for vacant positions.
• Verify staff deployment against approved manpower requirements.
• Report manpower shortages immediately.

Daily KPIKPITargetSite Visits5–8 per dayAttendance Verification100%Critical Complaint ResponseImmediateComplaint ClosureWithin agreed SLAManpower ReplacementSame day / within SLADaily MIS Submission100%SOP Compliance95%+Client FeedbackPositive / improvingSurprise InspectionsAs per planRequired Skills

• Good communication and coordination skills.
• Leadership and manpower-management ability.
• Basic knowledge of security and facility management operations.
• Good reporting and documentation skills.
• Basic MS Excel/Word and mobile application knowledge.
• Ability to handle client complaints professionally.
• Willingness to travel between client locations.

Qualification & Experience

• Qualification: 12th pass / Diploma / Graduate.
• Experience: 1–3 years in facility management, security services, housekeeping, manpower management, or field operations.
• Experience in IFM/security operations will be preferred.
• Two-wheeler and valid driving licence preferred.

Suggested Salary – Bangalore

₹28,000 – ₹35,000 per month, depending on experience and responsibilities.

Additional: Travel allowance/fuel allowance can be provided based on company policy.

Performance Incentive

A monthly incentive can be linked to:

• 100% manpower deployment
• Client satisfaction
• Complaint closure
• Attendance accuracy
• Site inspection completion
• MIS compliance
• Retention of deployed manpower

Important: The Field Officer should be treated as the link between the client, site manpower, HR, and the Operations team, with clear accountability for manpower availability, service quality, and daily operational reporting.

Pay: ₹336,000.00 - ₹420,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• Facilities management: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Kannada (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)

Location:

• Bangalore City, Bengaluru, Karnataka (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: Remote