Insurance ITIL v4 process consultant - IT

Service Description (but not limited to) :

·        All ITSM processes have been standardized to an ITIL 3 standard. In line with new ambitions to evolve the agile lifecycle, the mission aims to assess how ITIL v4 can support these objectives and streamline interfaces between delivery and service.

·        Review existing processes and associated roadmaps

·        Provide expert input into future roadmaps and define approaches to evolve towards ITIL v4

·        Advise on opportunities to improve alignment between service delivery practices and toolsets

·        Contribute to the alignment of stakeholders responsible for processes with the ITIL practice model

Service Deliverables (but not limited to):

·        Provide fact-based recommendations for process improvements leveraging available data

·        Design updated roadmaps and defined process objectives

·        Facilitate process mapping and process re-engineering initiatives to better align with Agile approaches

Expertise :

·        Advanced expertise in process analysis and optimization methodologies

·        Demonstrated expertise in ITIL v4 and in supporting transitions to updated standards

·        Confirmed expertise in global IT operations environments

·        Expertise in interpreting and leveraging data to drive measurable process enhancements

Service Qualifications :

·        ITIL v4

·        ServiceNow

·        Expertise in large-scale transformation initiatives

·        Expertise in structured problem resolution

·        Expertise in stakeholder interaction, workshop facilitation, and cross-entity coordination