Lead Host

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Position Overview

As the Lead Food & Beverage Host, you will play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your primary responsibility is to oversee the smooth operation of the front-of-house, managing the reservation system, coordinating guest seating, and ensuring a seamless dining experience.

Duties & Responsibilities

• Handle reservation inquiries, ensuring accurate and organized bookings.
• Coordinate reservations with the kitchen and serving staff to optimize table turnover.
• Greet and welcome guests with a friendly and professional demeanor.
• Escort guests to their tables and provide necessary assistance.
• Manage the seating chart to optimize table distribution and accommodate guest preferences.
• Coordinate with servers to ensure efficient table turnover.
• Address guest inquiries, concerns, and special requests with a customer-centric approach.
• Monitor the dining room ambiance to ensure a comfortable and enjoyable atmosphere.
• Work closely with the management Team and kitchen staff to synchronize front-of-house and back-of-house operations.
• Provide support and guidance to F&B Host team members.
• Train new F&B Host staff on service standards, reservation systems, and guest interaction.
• Foster a positive and collaborative work environment.
• Maintain an organized reservation system and update guest information.
• Assist in administrative duties related to front-of-house operations.

Skills & Experience

• Previous experience in a F&B Host or guest service role, preferably in a high-end restaurant setting.
• Exceptional communication and interpersonal skills.
• Ability to handle high-pressure situations with grace and composure.
• Strong organizational skills and attention to detail.
• Customer-focused mindset and passion for delivering outstanding service.

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.