Lead Server AM

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

• Subsidized staff accommodation in Lake Louise
• 2 complimentary hot meals per day on shift
• Discount on food and beverages at The Post's dining outlets
• Complimentary stays at CRMR sister properties
• Staff rates at all CRMR properties
• Employee Benefits Program
• Access to the Relais & Châteaux employee stay program
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement within The Post and across CRMR properties
• Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Position Overview:

The Lead Server is responsible for providing exceptional service to guests while overseeing and guiding the serving team to ensure high standards of service, cleanliness, and organization in the dining outlets. The Lead Server will work closely with the team to foster a positive attitude, maintain effective communication, and meet the expectations of our guests.

Duties & Responsibilities:

• Oversee and provide guidance and training to the serving team, ensuring they have the knowledge and skills to deliver high-quality service.

• Assist with training staff on proper procedures for payments, voids, deletions, and cash-outs.

• Work closely with the team to address guest concerns promptly and effectively.

• Ensure dining outlets are properly set, clean, organized, and comply with health and safety standards.

• Foster a team-oriented environment and maintain open communication with all staff members.

• Complete mise en place and daily duties as required.

• Be knowledgeable about menus, dietary restrictions, and allergens, and communicate these to the kitchen staff.

• Adapt to the needs of large groups and banquet shifts, including function room set-up and tear-down.

• Take food and beverage orders and ensure prompt delivery and quality of the product.

• Present, open, pour, and serve wine in appropriate glassware.

• Be knowledgeable about house cocktails and The Post’s wine program.

• Run food to tables and bus tables in a fast-paced environment.

• Perform any other duties as required or communicated by the Senior Food and Beverage Operations Manager

Skills & Experience:

• Minimum 1 year of experience in a similar position

• Knowledge of Squirrel POS system (asset)

• Valid Serving It Right certification.

• Ability to work all shifts (AM, PM, MID)

• Substantial knowledge of food safety and handling procedures

• Able to endure long periods of standing, sitting, bending, and lifting (up to 30 lbs)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.