A&J Training Trust

Onsite IT &amp; Support Technician
Position Summary
The Onsite IT &amp; Support Technician serves as A&amp;J's first onsite point of contact for routine technology issues and acts as the liaison between A&amp;J and its Managed Service Provider (MSP).
The position provides basic IT troubleshooting, equipment support, documentation, and follow-up on technology requests.
Reporting Relationships
The position reports to the Chief Financial Officer and Operations Manager.
Technical guidance is provided by the MSP and/or authorized A&amp;J Management.
Key Responsibilities
1. IT Support and Troubleshooting
<ul>
<li>Serve as the first onsite contact for routine technology issues.</li>
<li>Troubleshoot basic computer, printer, software, internet, Microsoft 365, and audiovisual equipment problems.</li>
<li>Assist employees and instructors with common technology questions.</li>
<li>Set up and connect computers, monitors, printers, and other approved equipment.</li>
<li>Assist with classroom, meeting-room, and event technology.</li>
<li>Escalate unresolved issues to the MSP after no more than 30 minutes of active troubleshooting.</li>
</ul>
2. MSP Coordination and Follow-Up
<ul>
<li>Create, track, and follow up on IT support tickets.</li>
<li>Gather and provide the MSP with necessary information to resolve issues.</li>
<li>Perform onsite technical tasks as directed by the MSP.</li>
<li>Communicate updates to employees, supervisors, and Management.</li>
<li>Monitor escalated issues through resolution, even when technical work is assigned to another party.</li>
</ul>
3. Equipment Inventory and Documentation
<ul>
<li>Maintain accurate records of IT equipment, assignments, and locations.</li>
<li>Assist with receiving, labeling, storing, and distributing technology equipment.</li>
<li>Document recurring problems, troubleshooting steps, and resolutions.</li>
<li>Create and update simple How-To guides for employees and instructors.</li>
<li>Keep IT equipment, supplies, and storage areas organized.</li>
</ul>
Authority and Limitations
This is an entry-level IT and operational support position, not an IT administrator or skilled maintenance position.
The employee must:
<ul>
<li>Work within assigned knowledge, training, access, and authority.</li>
<li>Refer advanced technical issues to the MSP or authorized personnel.</li>
<li>Obtain approval before making system changes, installing software, purchasing equipment, or contacting outside vendors.</li>
<li>Follow established IT procedures and cybersecurity requirements.</li>
<li>Request guidance when unsure rather than making unauthorized changes.</li>
</ul>
Confidentiality and Security
<ul>
<li>Protect confidential employee, business, and system information.</li>
<li>Access only information necessary to complete assigned duties.</li>
<li>Follow A&amp;J and MSP security procedures.</li>
<li>Immediately report suspected security incidents or unauthorized access.</li>
</ul>
Work Environment and Physical Requirements
<ul>
<li>This is an onsite position; travel between A&amp;J locations may be required.</li>
<li>Duties include computer work, equipment setup and inventory.</li>
<li>Must be able to lift and carry items weighing up to 50 pounds.</li>
<li>Occasional evening or weekend work may be required.</li>
<li>All work must follow applicable safety procedures.</li>
</ul>
General Expectations
The employee is expected to be dependable, organized, flexible, and responsive to changing priorities. Strong communication, customer service, follow-up, and teamwork are essential.
The position requires a willingness to assist with both technology and general operational needs while following Management direction, maintaining accurate records, protecting confidential information, and working within established authority.
Other duties may be assigned by A&amp;J Management.
Pay: $29.00 - $33.00 per hour
Expected hours: 40.0 per week
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
</ul>
Education:
<ul>
<li>Bachelor's (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>El Monte, CA 91731 (Required)</li>
</ul>
Willingness to travel:
<ul>
<li>25% (Required)</li>
</ul>
Work Location: In person

Onsite IT & Support Technician

Onsite IT & Support Technician

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