Privileged Access Management (PAM) Product Support Specialist

Notre client dans le secteur Banque et finance recherche un/une Privileged Access Management (PAM) Product Support Specialist H/F

Description de la mission :

Context

The PAM product support team operates within a clear segregation-of-duties model that distinguishes first-, second- and third-line activities. The team is responsible for second-line support, covering incident management for both generic and functional accounts, as well as the production release of activities performed by the third-line team.

Mission

Provide second-line operational support for CyberArk services across different environments, manage vulnerabilities and contribute to continuous improvement. The role may later include out-of-hours support on a watch-duty basis.

Key responsibilities

• Manage CyberArk services across different environments.

• Provide second-line support for CyberArk products and manage incidents involving generic and functional accounts.

• Manage vulnerabilities and support the production release of third-line team activities.

• Identify and drive continuous improvement, maintaining a critical mindset and seeking opportunities to improve processes and automate tasks.

• Manage business stakeholders to support internal client satisfaction and provide client education where needed to encourage adherence to standard processes.

• Provide support, where required, to other teams within the same Identity and Access Management (IDAM) operations family.

• Potentially provide out-of-hours support on a watch-duty basis at a later stage.

Technical environment

• Privileged Access Management: CyberArk, PVWA, Vaults, CPM, PSM, AAM

• Directory services: Active Directory, LDAP

• Tools and platforms: ServiceNow, Azure DevOps, Microsoft Teams, MS Office suite

• Additional technologies and applications: SailPoint, Azure AD, network infrastructure, Mainframe, CREST applications

Profile

Experience

• 3–5 years of working experience, ideally including 2–3 years in the Privileged Access domain.

• Experience managing incidents and problems.

• Experience in highly regulated environments is preferred; Identity and Access Management experience is a plus.

Technical skills

• Proficient knowledge of CyberArk and its components, including PVWA, Vaults, CPM, PSM and AAM.

• Knowledge of Active Directory and LDAP.

• Experience using ServiceNow, Azure DevOps, Teams and the MS Office suite.

Soft skills

• Ability to prioritize tasks, manage workload and meet deadlines, particularly when handling escalated requests.

• Adaptability to changing priorities and the ability to thrive in a highly regulated environment.

• Initiative, curiosity and willingness to learn new skills.

• Strong organizational and administrative skills, with the ability to follow policies and procedures.

• Clear and effective verbal and written communication with users, team members and stakeholders.

Compétences / Qualités indispensables :

CyberArk and PAM components (PVWA, Vaults, CPM, PSM, AAM), Second-line support and incident management, Active Directory and LDAP, Vulnerability management, Process improvement and automation, Stakeholder communication and workload prioritization

Compétences / Qualités qui seraient un + :

Informations concernant le télétravail :

Oui — 3 jours/semaine

• CyberArk and PAM components (PVWA, Vaults, CPM, PSM, AAM)

• Second-line support and incident management

• Active Directory and LDAP

• Vulnerability management

• Process improvement and automation

• Stakeholder communication and workload prioritization