Site Lead - Camp Lejeune

About The Program Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.

Position Summary The Camp Lejeune Site Lead serves as the local point of contact for technical oversight, administration, staffing coordination, and Government interface support at the Camp Lejeune Satellite Contact Center. The role supports on-site and face-to-face engagement while ensuring contact center calls, outreach, and documentation remain coordinated with the central WWCC.

Key Responsibilities

• Serve as the local point of contact for Camp Lejeune Satellite Contact Center activities.
• Coordinate CCR and NMCM support for active-duty, Battalion, and IDES-related operations.
• Participate in anticipated weekly meetings with RSMs, Battalion staff, families, other individuals, and program stakeholders.
• Ensure calls are forwarded to the WWCC during non-operational hours.
• Monitor documentation and escalate staffing, performance, or Government-interface issues to the PM or APM.
• Support local onboarding, access, training, and property or workspace accountability as applicable.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• At least two years of military support, contact center, case management, site coordination, operations, or customer service experience.
• At least one year of team-lead, site-coordination, supervisory, or Government-stakeholder coordination experience.
• Ability to work locally near Camp Lejeune and attend face-to-face meetings as required.
• U.S. work authorization required; U.S. citizenship may be required for Government system access.
• Ability to complete background and security processing and obtain and maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
• Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.
• Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.

Preferred Qualifications

• Marine Corps, DoD, military family readiness, IDES, wounded warrior, veteran transition, or installation-support experience.
• Experience coordinating meetings with Government staff, families, service members, or multidisciplinary teams.
• Knowledge of MCWIITS, SharePoint, Microsoft 365, CRM systems, or Government case-management systems.

LOCATION

• Camp Lejeune, North Carolina- Contractor Facility, Government Facility, Hybrid.