Technical Advisor - Workshop Manager

Job title: Technical Advisor - Workshop Manager

Workplace: Transdiff – Beauce

Job status: Full time

Day, Week

Number of hours per week: 40 hours

Tu recherches des défis hors Normes pour ton emploi et pour ta carrière?C'est ici que ça se passe !

TransDiff JDH, concessionnaire Peterbilt, fondée en 1976, est un leader du monde des camions. Avec près de 50 ans d’expertise, plus de 225 employés, 55 baies de réparation et 6 succursales à travers le Québec. Tu auras l’opportunité de relever des défis passionnants, d'innover pour nos clients, et de contribuer à des projets qui font rouler l’économie. Envie de rejoindre une équipe dynamique, de booster ton parcours professionnel avec une Carrière Hors Normes dans un environnement où le fun et la croissance vont de pair? Continue ta lecture et découvre ce qui t'attend !

WHAT YOU'LL DO:
Greet customers and gather information about vehicle problems or maintenance needs;

Open and complete work orders accurately;

Clearly explain recommended repairs, estimated costs, and turnaround times;

Facilitate communication between customers and the shop;

Plan and coordinate work based on priorities and availability;

Track ongoing repairs and keep customers informed of progress;

Obtain the necessary authorizations before performing additional work;

Advise customers on preventive maintenance and anticipated repairs;

Handle difficult situations and ensure customer satisfaction;

Verify that the work performed meets standards before delivering the vehicle;

Prepare invoices and explain the details to customers;

Maintain accurate and up-to-date records;

Comply with company policies and health and safety standards;

Perform any other duties related to the position,

WHAT WE OFFER:

• 5 paid days off per year, we have a lot of fun at work, but we know you have family obligations too.
• Group insurance to give you peace of mind. Plus, a dental plan and virtual medicine are part of the package!
• RRSP with employer contribution, so you can build your future while benefiting from the company's support,
• Ongoing training with sessions given by our in-house trainer as well as leading manufacturers to keep you up to date with what's new;
• Adaptable working hours - we know how important it is to work in harmony with family life.
• Recognition and appreciation, we offer that too! It's always nice to get a pat on the back... we know.

WHAT WE'RE LOOKING FOR IN YOU:
A vocational diploma (DEP) in sales consulting or heavy-duty vehicle mechanics (heavy trucks, construction equipment, parts sales, or similar).

Experience as a technical advisor or in a similar role.

Do you have a genuine passion for the trucking industry?

Strong customer service skills and interpersonal skills: you enjoy helping others, listening to their needs, and offering tailored solutions with courtesy and professionalism.

So, are you ready to join us on this adventure? We can't wait to find out what we can bring you, and what you can bring to our Out of the Ordinary team!