Analyst Trainee - Service Support Management

Job Summary

Act as dedicated member from GCoE for Account Executives & Account Handlers - Responsible for end-to-end support of the policy lifecycle services - Participating in Renewal Strategic review meetings alongside Executives & Handlers - Support a team of 4 to 6 Account Handlers at the branch - Take proactive measures to initiate pre- and post-renewal activities promptly - Monitor and follow up on triggered activities, ensuring their accuracy and timely completion - Handle queries effectively, aiming to minimize re-work at service center - Collaborate with branch to identify activities that can be offshored to service center - Maintain a positive relationship with branch staff to enhance overall customer experience

Responsibilities

• Act as dedicated member from GCoE for Account Executives & Account Handlers
• Responsible for end-to-end support of the policy lifecycle services
• Participating in Renewal Strategic review meetings alongside Executives & Handlers
• Support a team of 4 to 6 Account Handlers at the branch
• Take proactive measures to initiate pre- and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborate with branch to identify activities that can be offshored to service center
• Maintain a positive relationship with branch staff to enhance overall customer experience

Desired Skills and Competencies

• Excellent Written and Oral communication skills
• Interpersonal skills
• Stakeholder Management
• Ownership and Accountability
• Insurance domain knowledge
• Logical thinking and decision making

Education and Work Experience

• Education: Degree - Bachelor & Masters
• Graduate with minimum 5 years of experience in an Insurance domain
• Insurance certification - good to have
• Transition/onboarding of service - good to have
• SPOC - Single Point of Contact role for operations - good to have
• Onshore travel experience - good to have

Licenses / Certificates

• Insurance Certification will be the additional advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.