Assistant Manager

Responsibilities

• Manage day-to-day BPO operations and ensure achievement of targets.
• Lead and monitor Team Leaders and agents.
• Track KPIs such as productivity, quality, SLA, and customer satisfaction.
• Handle escalations and ensure timely resolution.
• Conduct performance reviews and support team development.
• Prepare MIS reports and coordinate with internal teams.

Requirements

• 5-8 years of BPO experience with team/operations management.
• Strong leadership, communication, and analytical skills.
• Good knowledge of BPO processes and operational metrics.
• Willingness to work from Pune.

Education

• Education: Any Graduate

Skills

• Skills: BPO