Assistant Manager Inbound

Tamil, Hindi, Telugu, Malayalam, Kannada- CTC : 4.2 LPA

Job Description :

• Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
• Should have knowledge about Dialer/ APR reports/ Shrinkage control.
• Experience in Inbound Call center management is required.
• Proficient in MS Office and call center equipment/software programs.

Candidate Profile :

• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses.
• Hire, coach and provide training to personnel to maintain high customer service standards.
• Prepare & share reports to Client & Top management.
• Should be well aware of Inbound call centre KPIs.
• Capacity to handle multiple processes and effective client management.

Contact Details :

• 99406 60776
• 79041 91752
• 98840 33533

Immediate Joiners preferred