Assistant Manager - US Mortgage Process

Assistant Manager - US Mortgage Process

Location: Malad, Mumbai
Employment Type: Full-Time
Shift: 24/7 Rotational Shifts (Including Night Shifts)
Experience: 5-10 Years
Industry: BPO / KPO / Mortgage Services / Financial Services

Job Summary

We are looking for an experienced Assistant Manager - US Mortgage Process to lead and manage mortgage operations teams, ensuring high-quality service delivery, process efficiency, and compliance with client requirements. The ideal candidate should possess strong people management skills, in-depth knowledge of the US mortgage lifecycle, and experience handling operational metrics in a dynamic environment.

Key Responsibilities

• Manage day-to-day operations of the US Mortgage process.
• Lead, mentor, and develop a team of Team Leaders and Process Associates.
• Monitor productivity, quality, accuracy, and turnaround time (TAT) to ensure SLA adherence.
• Drive operational excellence through process improvements and automation initiatives.
• Analyze performance metrics and prepare MIS reports for stakeholders and leadership.
• Conduct regular performance reviews, coaching sessions, and skip-level meetings.
• Ensure compliance with client guidelines, regulatory requirements, and internal policies.
• Manage escalations and provide timely resolutions to client and operational issues.
• Collaborate with cross-functional teams to achieve business objectives.
• Support resource planning, workforce management, and capacity forecasting.
• Drive employee engagement initiatives and retention strategies.

Preferred Mortgage Process Knowledge

Experience in one or more of the following mortgage functions:

• Loan Origination
• Loan Processing
• Underwriting Support
• Closing & Post-Closing
• Title & Settlement
• Mortgage Servicing
• Default & Foreclosure Operations
• Quality Control (QC)
• Mortgage Documentation Review

Required Qualifications

• Bachelor's Degree in any discipline.
• MBA or Postgraduate qualification preferred.
• 5-10 years of experience in US Mortgage Operations.
• Minimum 2 years of experience in a Team Lead/Assistant Manager role.
• Strong understanding of mortgage lifecycle and US mortgage regulations.
• Experience managing large teams and client-facing operations.

Key Skills

• US Mortgage Operations
• Team Management
• Stakeholder Management
• SLA & KPI Management
• Performance Management
• Mortgage Servicing
• Loan Origination
• Quality Management
• MIS Reporting
• Process Improvement
• Client Management
• Root Cause Analysis

Desired Candidate Profile

• Strong leadership and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, target-driven environment.
• Data-driven mindset with strong analytical abilities.
• Flexible to work in a 24/7 rotational shift environment.
• Proven track record of driving operational excellence and team performance.

Interested candidates can apply with their updated resume

Contact Neetu - 9076011128

Mail - [email protected]