B Customer Support

Job Seeking Opportunity
Process - International Voice Process
Location - Bangalore WFO
Availability: Immediate Joiner
Experience: Min 1+ years exp
Budget - upto 5.5lpa

if anyone interested DM your resume on - #7701915812

Job Purpose

This customizable job description is tailored for a Customer Service at an international BPO (Voice or Blended process). It features key responsibilities, requirements, and an ideal shift structure suitable for global operations.

Job Title: International BPO Executive (Voice / Blended Process)

Key Responsibilities

Customer Interaction: Handle inbound and outbound calls/chats from international customers in a professional and empathetic manner.

Query Resolution: Resolve customer complaints, process orders, and provide accurate information regarding products or services.

CRM Updates: Maintain accurate, detailed records of customer interactions and transactions in the company database.

Target Achievement: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores