K
Kriyalogic
BPO Assistant Operation Manager
Skills
Process Improvement
2 months ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
2 September 2026
What they need
Key Responsibilities
- Manage daily inbound customer service operations and ensure service level targets are achieved.
- Lead, mentor, and motivate Team Leaders and Customer Service Executives.
- Monitor KPIs such as SLA, AHT, CSAT, Quality, FCR, and productivity.
- Handle customer escalations and ensure timely resolution.
- Conduct performance reviews, coaching sessions, and provide constructive feedback.
- Analyze performance reports and identify opportunities for process improvement.
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