Corivo Tech
BPO Team Leader
Skills
24 days ago
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Important information
Contract type:
Permanent
Location:
London, UK
Work mode:
Onsite
Published on:
1 October 2026
What they need
On-siteBPO & Customer Support
BPO Team Leader
London Full-time 3-5 years32000-40000
About The Role Lead a team of 15-20 customer support agents, drive performance, and ensure SLA compliance.
Responsibilities
- Supervise daily operations of the voice/non-voice team
- Coach, mentor, and develop team members
- Monitor KPIs and implement improvement plans
- Conduct quality audits and feedback sessions
- Liaise with clients on performance and escalation management
Required Skills Strong leadership and people management skillsData-driven decision makingConflict resolution and coachingProficiency in workforce management toolsExcellent presentation skills
Qualifications
- 3+ years in BPO with 1+ year in team lead role
- Proven track record of meeting SLAs
- Experience with quality management systems
- Six Sigma or similar certification preferred
Benefits
- Competitive salary + team performance bonus
- Leadership development programme
- Health and dental insurance
- Flexible working options
- Fast-track to operations manager
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