CSR - Customer Service Representative

JOB ANNOUNCEMENT

Job Title: Processing Customer Service Representative

Company: Big Picture Loans. LLC (BPL)

Type: Full-Time

Reports to: Operations Manager

JOB DESCRIPTION

The Processing Customer Service Representative will be part of a dynamic team environment and will be responsible for reviewing consumer applications, processing consumer loans and payments and responding to customer inquiries via electronic communications.

COMPANY DESCRIPTION

BPL is an on-line lending company that has been providing on-line lending solutions to consumers since 2015.

MINIMUM QUALIFICATIONS

• Possess a High School Diploma or Equivalent.
• Computer literate, i.e. familiarity with Microsoft Office Products, saving and accessing Internet, using email and other electronic communications systems.
• Must be able to produce in a fast paced, demanding environment.

PREFFERED QUALIFICATIONS

• Prior customer service experience.
• Detail oriented individual with the ability to problem solve and multi-task.
• Strong oral and written communication skills with a strong desire to make a difference.

DUTIES AND RESPONSIBILITIES

• Answer phones/emails and respond to customer requests.
• Process new loan applications and verify application information.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the computer system.
• All other duties as assigned.

NOTE:

• Opportunity to grow and advance to other levels of processing based on performance review.

Hiring shall be subject to successful completion of all required background investigations and a pre-employment drug screening.

Interested applicants should send a cover letter and resume to Big Picture Loans, LLC, c/o Tara Traudt, P.O. Box 704, Watersmeet, MI 49969.

• Personal delivery of application materials will also be accepted. Application deadline is 2:00 p.m. on October 30, 2026.

Job Type: Full-time

Pay: $32,200.00 - $51,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person