Customer Service Associate

General Job Responsibility

• Managing Complaints from NHB & Phone calls
• Analyzing the complaints and provide RCA
• Maintenance of TAT, Compliance, policies and procedures.

Principal Accountabilities

• End-to-end handling, analysis, investigation, and closure of NHB/RBI complaints
• Coordination with internal teams and NHB authorities for required clarifications.
• Preparation of MIS, regulatory reports, complaint analysis, and management updates.
• To understand internal system with quick learning ability

Experience

• 10 yrs experience in operations / customers service.
• Preference will be given to Banking & NBFC industry candidates with Asset base

Specific Skills

Applied skill in PPT , Excell

• with good communication, well groomed , and languages of Hindi is a must .
• Will be a part of key project handling at organization level in process re-engineering , system gaps