Customer Service Representative

INTERNATIONAL CUSTOMER SERVICE VOICE PROCESS

Position: International Customer Service Executive / Senior Executive.

Process: International Customer Service Voice Process
Work Location: Badshahpur, Gurugram
Work Mode: Work From Office
Shift: International / Rotational Shifts
Cab Facility: Cab In Night Shifts
Employment Type: Full-Time
Industry: BPO / BPM / International Customer Service

ABOUT THE OPPORTUNITY

We are hiring experienced customer service professionals for an International Customer Service Voice Process with a reputed organization in Gurugram.

This is an excellent opportunity for professionals with experience in International Voice / Customer Service / BPO / Contact Center Operations to build their careers with an attractive salary package linked to their experience and career level.

Candidates with strong communication skills and relevant international voice experience are encouraged to apply.

Experience Salary Package

30%% Hike on last CTC or MAX upto: 6.0 LPA

Salary will be evaluated based on:

• Relevant international voice experience
• Current / previous CTC
• Communication skills
• Customer service experience
• Process knowledge
• Leadership / managerial experience
• Interview performance

KEY RESPONSIBILITIES

Customer Service Professionals

• Handle inbound and/or outbound customer interactions through an international voice process.
• Provide professional and accurate assistance to international customers.
• Understand customer requirements and resolve queries efficiently.
• Handle customer complaints and provide appropriate resolutions.
• Maintain high standards of customer experience and service quality.
• Follow defined process guidelines, SOPs and compliance requirements.
• Ensure accurate documentation of customer interactions.
• Meet defined KPIs including productivity, quality, customer satisfaction and adherence.
• Escalate complex customer issues to the appropriate support teams.
• Maintain professional communication throughout every customer interaction.

Mandatory Requirements

• Minimum 24 months of relevant experience in an International Voice / Customer Service / BPO environment.
• Strong English communication skills.
• Excellent verbal communication and active listening skills.
• Comfortable working in an international customer-facing process.
• Willingness to work in rotational / international shifts.
• Willingness to work from the Badshahpur, Gurugram location.
• Candidates should be comfortable working from office.

ONE-WAY CAB FACILITY

One-way cab facility will be provided as per the organization's applicable transport policy.

Candidates should be comfortable with the applicable transport coverage and shift timings.

WHY JOIN?

Attractive salary packages
Premium International Voice Process
Career growth opportunities
Opportunity to work with an international customer base
One-way cab facility
Multiple career levels based on experience
Professional work environment
Opportunity to grow into senior and leadership roles

DON'T MISS THIS OPPORTUNITY!

If you have strong International Voice / Customer Service experience and are looking for a better career opportunity with an attractive salary package, this could be the right opportunity for you.

Contact:

Varad: 7666528165

Rohit: 7207734869

Swathi: 9573725471